I was having a problem with my phone and had to switch it out for another phone and kep...

GetHuman-schiaffi's customer service issue with Facebook from March 2019

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Help with my Facebook issue
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The issue in GetHuman-schiaffi's own words
I was having a problem with my phone and had to switch it out for another phone and kept the same number they downloaded all the old information of the new phone but when I went to log into Facebook they needed a password which I gave them but it seems like it was the wrong password so I tried to get a reset. when I got to reset a different Facebook page comes up that is totally not mine I just don't know what to do I kept trying but that other Facebook page which is not mine keeps coming up . Please help!
GetHuman-schiaffi did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-schiaffi
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 371305 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-schiaffi started working on this issue
Mar 12th 12:28am
GetHuman-schiaffi shared this issue with friends on Facebook
Mar 12th 12:58am
GetHuman-schiaffi indicated the issue is not fixed yet.
Mar 12th 1:13am