Facebook Customer Service Issues

Archive 447

The following are issues that customers reported to GetHuman about Facebook customer service, archive #447. It includes a selection of 20 issue(s) reported March 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have sent multiple emails, but my issue remains unresolved. When attempting to log in, I am met with a message stating my account is disabled. Despite providing a photo of myself holding my government-issued ID and a screenshot of the message, my ID is still disabled, blocking my account access. Although I received emails indicating the issue was resolved and no longer a problem, my account is still inaccessible. I urge you to thoroughly review my email promptly. Name: Prince Romio Email Address: [redacted] Date of Birth: 19-5-[redacted] Thank you, Prince
Reported by GetHuman-cindyhau on samedi 9 mars 2019 12:11
My brother, Craig D. Grove, has approximately four accounts that he wants to deactivate. He struggles with remembering his login details and passwords, resulting in the creation of new accounts. We can only access the one linked to the email address "crraigdeangrove." Since he frequently changes his phone numbers, we don't receive notifications with access codes. We have attempted logging in using email addresses he recalls, but we lack access to the associated emails or phone numbers. It has been a frustrating experience. Please provide guidance on how to deactivate these accounts. Thank you, Jeanine G. Begg
Reported by GetHuman-beggaan on samedi 9 mars 2019 12:29
I have sent multiple emails, but my issue remains unresolved. When attempting to log in, I encounter a message informing me that my account is disabled. I have provided a photo of myself with my government-issued ID card and a screenshot of the error message, yet my account remains inaccessible. Despite receiving emails stating the problem is fixed, my account is still disabled. I urge you to thoroughly review my emails promptly. Name: Prince Romio Email Address: [redacted] Date of Birth: 19-5-[redacted] Thank you, Prince
Reported by GetHuman-cindyhau on samedi 9 mars 2019 12:36
My Facebook account is currently temporarily blocked due to third-party objections to video posts. The video in question has been removed or blocked already. I want to emphasize that every time I post a video on Facebook, I include a copyright disclaimer stating that I do not own the video or image and that all rights belong to the rightful owner. I have read through the Facebook Community Standards and will keep them in mind for future posts. I assure you, I never had any ill intentions. I kindly ask for the block on my account to be lifted.
Reported by GetHuman-bguptaj on samedi 9 mars 2019 12:44
My account was hacked, leading to the deletion of my Facebook account. I have created a new one, but I lost all my previous content, including precious photos of my grandchildren, children, and deceased parents spanning over 7 years. The deleted account was under Linda Bills Cox, and the new one is under Linda Cox. I have noticed another email partially displayed on my account. ([redacted]), but I cannot remove it. Please assist me in recovering my account so I can retrieve my cherished memories and reconnect with friends.
Reported by GetHuman2423307 on samedi 9 mars 2019 12:56
Hello, I need assistance with recovering an account I set up for my daughter nine years ago to store pictures and memories. Unfortunately, I cannot locate the email associated with the account and have exhausted all password possibilities. I didn't set up any 'trusted contacts' either. I would greatly appreciate any help in regaining access to my daughter's account so I can pass it on to her in the future to revisit our shared adventures. Thank you.
Reported by GetHuman2423311 on samedi 9 mars 2019 12:58
Hello, I am struggling with an issue regarding my Facebook account. It was hacked last night, and this morning when I tried to log in, I received a message saying my account has been disabled. I have had this account for years and it contains important photos and messages, including pictures of my children. I have submitted two appeals with my photo ID, but I am very concerned that I may not be able to recover my account. Additionally, the email address associated with my Facebook account is no longer in use, as I never got around to updating it. Thank you, Cody G.
Reported by GetHuman2423335 on samedi 9 mars 2019 13:04
I recently created a Facebook account and then linked it to my Instagram account. When I tried to log in to Instagram via Facebook, I was asked to confirm my identity by uploading a picture. They are currently reviewing it, and I can't access my account. I find it unfair as I just created the account and never had to provide a picture before. I verified my mobile number, and receiving an OTP would have been easier. I feel frustrated and now understand why some people delete their Facebook accounts.
Reported by GetHuman-muhassin on samedi 9 mars 2019 13:20
I have sent multiple emails, but my issue remains unresolved. When attempting to log in, I receive a message stating my account is disabled. I submitted a genuine photo of myself along with my government-issued ID and a screenshot of the error message, yet my account is still inaccessible. Despite receiving emails claiming the problem is resolved, my account remains disabled. Please review my emails promptly. Name: Prince Romio Email Address: [redacted] Date of Birth: 19-5-[redacted] Phone Number: +[redacted]31
Reported by GetHuman-cindyhau on samedi 9 mars 2019 13:31
I have contacted you several times via email, yet my issue remains unresolved. I am unable to log in as my account is disabled. Despite providing my real face picture, government-issued ID card, and screenshot of the error message, my ID is still disabled. I receive emails stating the issue is resolved, but I still cannot access my account. Please review my emails promptly for assistance. Initials: P.R. Email Address: [redacted] Date of Birth: 19-5-[redacted] Phone Number: [redacted]
Reported by GetHuman-cindyhau on samedi 9 mars 2019 13:35
I am unable to access my Facebook account as I forgot my password and no longer have access to the associated email. I also do not have a linked phone number. I tried creating a new account, but it was disabled for impersonation. I wish to regain access to my original account to retrieve my saved photos. Is there an alternative method to reset my password that does not involve my email? Ellen H. Email: [redacted] (no longer accessible)
Reported by GetHuman2423618 on samedi 9 mars 2019 14:10
A few days ago, I logged out of my Facebook account on my computer while still being logged in on the Facebook app on my phone. Now, when I tried to log in again on my computer, I realized I had forgotten my password. Usually, I would reset my password through my verified cell number, but my account is not linked to any email address. Unfortunately, the usual method of resetting via my cell number is not working anymore, and the alternative methods provided are complicated and unsuccessful. As my Facebook account is significant to me, I am hoping for an easier way to reset my password.
Reported by GetHuman-stamim on samedi 9 mars 2019 14:28
I had my iPhone stolen a month ago, and to protect my credit cards linked to apps on the phone, I had to erase all its data. Unfortunately, I can't remember the password for Facebook, which means I can't access my account. My name is Derrick D. from Austin, Texas, and I work at the Austin Independent School District after attending Howard Payne University. I've tried everything to log in but can't remember the email linked to my Facebook account.
Reported by GetHuman2423813 on samedi 9 mars 2019 14:48
I uploaded an advertisement on Facebook, but unfortunately, it was not approved. The email I received did not specify the reason for the disapproval or provide any explanations. Surprisingly, instead of giving me the opportunity to make corrections to the ad, my account was disabled, barring me from posting new ads. This situation is causing me to lose potential customers for my store. I urge Facebook to reactivate my account, offer clarity on why the ad failed to meet their guidelines, and provide guidance on how I can ensure the ad is approved in the future.
Reported by GetHuman2423906 on samedi 9 mars 2019 15:18
I recently purchased a new phone, but when I logged into Facebook, I kept seeing another woman's account. Despite numerous attempts to remove her account and input mine, the same issue persisted. I reached out to the woman, and she explained that our phone numbers might be linked due to a previous device. I later realized that my old phone, which was lost, was still logged into my Facebook account, showing activity I did not authorize. This has been going on for three days now. I have multiple other Facebook accounts that I can't access due to someone who had access before. After changing passwords and emails multiple times, I'm unsure which account is associated with what. Once the current issues are resolved, I would like all accounts closed, my photos and videos returned, and to start fresh with a new account.
Reported by GetHuman-whatyoug on samedi 9 mars 2019 15:21
Someone has accessed my account and changed the primary email, preventing me from logging in. The new email is linked to my Wish application where my bank information is stored. The intruder is sending Microsoft messages containing suspicious links to my contacts. When we spoke, the person realized I was not them and hung up. Despite showing my ID, I am unable to delete the account without a passcode. I have tried unsuccessfully to resolve this issue. I fear for my bank account's security. Please assist in removing the unauthorized email [redacted] My legitimate email is [redacted] Thank you for your help.
Reported by GetHuman-terrylca on samedi 9 mars 2019 15:22
I am unable to access my Facebook account. After providing my ID, I realized that the email associated with my account was changed. This email is linked to my Wish account and subsequently my bank account. I need to remove the email "[redacted]" and replace it with my own. Despite providing my ID as proof of identity, I have been unsuccessful in resolving this issue. Additionally, this unauthorized email is sending messages to my friends and adding contacts on my behalf. I contacted support, but the person I chatted with initially claimed to be me. I urgently need to regain control of my account where I have important family photos and sensitive financial information stored. Your assistance in rectifying this matter would be greatly appreciated.
Reported by GetHuman-terrylca on samedi 9 mars 2019 15:25
Hello, I recently created a new Facebook account this morning. I have been actively updating it by adding photos, personal information, and connecting with friends. However, approximately one hour ago, I received a notification stating that my account has been disabled. The message asked me to upload a photo of myself for their review to potentially reactivate my account. I have submitted the photo as requested and am currently awaiting their response. I am confident that my account complies with all community guidelines and is not involved in any spam activities. Therefore, I am puzzled as to why my account was disabled without any apparent reason. I am eager to regain access to my account promptly. Your assistance in resolving this matter is greatly appreciated. Thank you.
Reported by GetHuman2424055 on samedi 9 mars 2019 15:32
I recently encountered an issue with my Facebook account. Someone attempted to log in, triggering a security protocol that required me to confirm my identity. Unfortunately, I inadvertently used an email address I created just for Facebook, which is now inaccessible to me. This has left me locked out of my account with no way to reset my password. I have reached out to Facebook support, but have only received automated responses. I am desperate to regain access to my account as it holds valuable memories and connections with friends and family. Please assist me in resolving this matter. Thank you.
Reported by GetHuman2424144 on samedi 9 mars 2019 15:47
I have been trying to access my account and was prompted to change my password. Following that, I was asked to answer security questions, but when I clicked continue, no questions appeared, and I received an error message saying it couldn't complete the action. Subsequently, my account was locked, with a message asking me to try again later. This issue has persisted for a week now, and I am unable to find any useful assistance from the provided help resources. I am hoping to connect with a real person who can offer assistance, as it seems the support services are not currently effective. Thank you, Bambi M. Email: [redacted] Phone: [redacted]
Reported by GetHuman2424264 on samedi 9 mars 2019 16:07

Help me with my Facebook issue

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