I bought an iPhone from the Facebook marketplace but it seems that I was scammed. I onl...
GetHuman2383967's customer service issue with Facebook from March 2019
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Help with my Facebook issue
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GetHuman2383967's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2383967 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2383967 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2383967's own words
I bought an iPhone from the Facebook marketplace but it seems that I was scammed. I only wanted to buy something through Facebook marketplace because they had a buyers protection policy. I wanted to purchase an iPhone * Plus, I found one listed on the marketplace for ***$. Adter purchasing the iPhone * plus for the ***$ I was never provided a tracking number and it never arrived. I don’t think it was ever sent. I went to try and Report the purchase while following the Facebook marketplace buyers protection policy but it just isn’t working. Facebook won’t let report the purchase. I am worried because I really need my money back and I need help. I would have never bought anything from Facebook marketplace without being protected through their policies. I have purchase the purchase I.D. And screen shots of everything.
GetHuman2383967 did not yet indicate what Facebook should do to make this right.
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