I bought an iPhone from the Facebook marketplace but it seems that I was scammed. I onl...

GetHuman2383967's customer service issue with Facebook from March 2019

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The issue in GetHuman2383967's own words
I bought an iPhone from the Facebook marketplace but it seems that I was scammed. I only wanted to buy something through Facebook marketplace because they had a buyers protection policy. I wanted to purchase an iPhone * Plus, I found one listed on the marketplace for ***$. Adter purchasing the iPhone * plus for the ***$ I was never provided a tracking number and it never arrived. I don’t think it was ever sent. I went to try and Report the purchase while following the Facebook marketplace buyers protection policy but it just isn’t working. Facebook won’t let report the purchase. I am worried because I really need my money back and I need help. I would have never bought anything from Facebook marketplace without being protected through their policies. I have purchase the purchase I.D. And screen shots of everything.

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Facebook

Customer service issue
Reported by GetHuman2383967
Mar 6th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 363227 others
0 customers following this

Timeline

GetHuman2383967 started working on this issue
Mar 6th, 2019 12:55am