My Facebook account had an old employer email address listed*as the email address conta...

GetHuman2379766's customer service issue with Facebook from March 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2379766's own words
My Facebook account had an old employer email address listed*as the email address contact in case my password was forgotten*misplaced*That email account no longer exists ... I forgot my password and attempted to *recover* reset my password twice following fb instructions by sending in my picture ID and an active email address for contact.. I haven't gotten any response and it's been over ** hours -- My account was in the name of Gregory Gavin with the old email address of *****@***.com associated with the account... The account was setup with my password saved for convenience ..- I keyed in the password that I remembered and I got a message saying my password was changed * months ago.. bottom line I need a new password and update the email information for that account

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Facebook

Customer service issue
Reported by GetHuman2379766
Mar 5th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 362584 others
0 customers following this

Timeline

GetHuman2379766 started working on this issue
Mar 5th, 2019 4:46pm

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