My name is Kelly. I’ve had an Apple iPhone *s for * years. I’ve had a Facebook account...

GetHuman-kf_shu's customer service issue with Facebook from March 2019

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The issue in GetHuman-kf_shu's own words
My name is Kelly. I’ve had an Apple iPhone *s for * years. I’ve had a Facebook account and page since October ****. Just this past Saturday evening ******** I added *FA to my Facebook account Security settings. This worked fine for ** hours then for some reason on Sunday morning ***, my six-digit code didn’t work anymore. My current password is correct however I can’t get a six-digit code. I have tried everything Facebook.com has suggested without success. I am locked out of or just can’t gain access to my Facebook account because I can’t get a six-digit code. It’s ridiculous because I added *FA for extra security and now I can’t get in my own account. I have tried for * days. Please help me! I have pressing business on my page and on messenger in which I cannot access either. My business is suffering and I am out of time for a six-digit code. Please please HELP! Thank you.

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Facebook

Customer service issue
Reported by GetHuman-kf_shu
Mar 5th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 362570 others
0 customers following this

Timeline

GetHuman-kf_shu started working on this issue
Mar 5th, 2019 4:33pm