My name is Kelly. I’ve had an Apple iPhone *s for * years. I’ve had a Facebook account...

GetHuman-kf_shu's customer service issue with Facebook from March 2019

7 views | 362570 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-kf_shu's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kf_shu's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kf_shu will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kf_shu can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-kf_shu may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-kf_shu's own words
My name is Kelly. I’ve had an Apple iPhone *s for * years. I’ve had a Facebook account and page since October ****. Just this past Saturday evening ******** I added *FA to my Facebook account Security settings. This worked fine for ** hours then for some reason on Sunday morning ***, my six-digit code didn’t work anymore. My current password is correct however I can’t get a six-digit code. I have tried everything has suggested without success. I am locked out of or just can’t gain access to my Facebook account because I can’t get a six-digit code. It’s ridiculous because I added *FA for extra security and now I can’t get in my own account. I have tried for * days. Please help me! I have pressing business on my page and on messenger in which I cannot access either. My business is suffering and I am out of time for a six-digit code. Please please HELP! Thank you.

GetHuman-kf_shu did not yet indicate what Facebook should do to make this right.

How GetHuman-kf_shu fixed the problem

We are waiting for GetHuman-kf_shu to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kf_shu fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-kf_shu
Mar 5th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 362570 others
0 customers following this


GetHuman-kf_shu started working on this issue
Mar 5th, 2019 4:33pm

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies