I was engaged in a conversation with a friend of mine we were discussing her husband an...

GetHuman-drromero's customer service issue with Facebook from March 2019

2 views | 361745 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-drromero will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-drromero can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-drromero's own words
I was engaged in a conversation with a friend of mine we were discussing her husband and her feelings regarding how he treats her. Right in the middle of the conversation my account went dead and I received a notice that it was being disabled for various reasons, I don’t recall the total amount of reasons but I was upset about it. I’ve been with Facebook for approximately * to * years I’ve never once solicited anyone and I’ve never once asked for money. I’ve never tried to scam anybody. I don’t understand why my account is being disabled! * I own a Facebook portal. If my original account is not restored to me in its entire tea I will return the portal for a full refund. The portal can only be used with Facebook, if I don’t have my original account I don’t want to have Facebook. Therefore, I will expect full refund of the portal if I do not receive my original account active and intact. ** Sincerely, *Dennis Romero****-***-**** cell

GetHuman-drromero did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-drromero
Mar 5th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 361745 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-drromero started working on this issue
Mar 5th, 2019 4:22am

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