I have been locked out of my account for almost two weeks and have contacted Facebook...

GetHuman-vlbenes's customer service issue with Facebook from February 2019

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-vlbenes will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-vlbenes can let us know if they help or not.
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Before contacting them, items GetHuman-vlbenes may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-vlbenes's own words
I have been locked out of my account for almost two weeks and have contacted Facebook directly, with mo avail. Please help.**It seems like I was hacked a few weeks ago,so I changed my password, then, while I was on Facebook, for some reason, I was logged out and had to log back in. This time, they said they sent a code to me, but the problem is I have quit my job and had used that email for my Facebook account (it will be either *****@***.com OR *****@***.com). I no longer have access to that account, so am unable to receive any codes that you are sending, thus, still locked out.**The email I would like to use for this account is *****@***.com. Please send the code to that email account. You may also text the code to me at ***-***-**** (you should have that phone number on file).**Thank you.**Vicki Benes*P.O. Box ****Reeds Spring, MO *****

GetHuman-vlbenes did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-vlbenes
Feb 28th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 355349 others
0 customers following this


GetHuman-vlbenes started working on this issue
Feb 28th, 2019 6:50pm

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