I need help getting into my account.

GetHuman2328185's customer service issue with Facebook from February 2019

6 views | 355274 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman2328185's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman2328185 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman2328185's own words
Log in, clean out my account to start fresh with a new set of friends and interests and create a better social media existence. ... I've been with FB since ****. Over the past couple years I took a few breaks because it was getting addicted. The last time I was logged in was sometime last year. I decided to deactivate it because I was logging in often and needed space. It said I could return at any time.**Today I try to login and it says security changed and gave me two options to recover access - contact friends or upload a government ID.**Truthfully, I don't talk to the friends on my current list. I was cleaning out my FB to start anew because I am rather private and had limited friends...however they weren't of the very good kind...I would rather NOT get in contact with them.**As for the second method, I have never been asked by FB to provide my license or passport or anything like that. WTF? I feel VERY uncomfortable doing that. FB even states it keeps it up to a year.**What happened to security questions or phone verification? I understand it was hacked so email isn't necessarily good but is there any other way to get into my account?**Please help!

GetHuman2328185 did not yet indicate what Facebook should do to make this right.

How GetHuman2328185 fixed the problem

We are waiting for GetHuman2328185 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2328185 fixes it.
This email address isn't valid


Logging in
Customer service issue
Reported by GetHuman2328185
Feb 28th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 355274 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman2328185 started working on this issue
Feb 28th, 2019 6:14pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies