I need help getting into my account.

GetHuman2328185's customer service issue with Facebook from February 2019

6 views | 355274 similar | 0 following
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The issue in GetHuman2328185's own words
Log in, clean out my account to start fresh with a new set of friends and interests and create a better social media existence. ... I've been with FB since ****. Over the past couple years I took a few breaks because it was getting addicted. The last time I was logged in was sometime last year. I decided to deactivate it because I was logging in often and needed space. It said I could return at any time.**Today I try to login and it says security changed and gave me two options to recover access - contact friends or upload a government ID.**Truthfully, I don't talk to the friends on my current list. I was cleaning out my FB to start anew because I am rather private and had limited friends...however they weren't of the very good kind...I would rather NOT get in contact with them.**As for the second method, I have never been asked by FB to provide my license or passport or anything like that. WTF? I feel VERY uncomfortable doing that. FB even states it keeps it up to a year.**What happened to security questions or phone verification? I understand it was hacked so email isn't necessarily good but is there any other way to get into my account?**Please help!

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Facebook

Logging in
Customer service issue
Reported by GetHuman2328185
Feb 28th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 355274 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2328185 started working on this issue
Feb 28th, 2019 6:14pm

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