I want to transfer my Facebook account from my old phone to my new phone. ( both have s...

GetHuman2327966's customer service issue with Facebook from February 2019

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The issue in GetHuman2327966's own words
I want to transfer my Facebook account from my old phone to my new phone. ( both have same phone number - but can’t make calls on old phone ( SIM card out). Unfortunately, when I first attempted to put FB on my new phone, I only put my first and last name ( forgot that on my original acct I had my first, MIDDLE and last name)*So - now I had * FB accts on * phones ( new and old connected to the same e-mail address and phone * - but w diff names ( or - Jane Marjorie Doe - original —— Jane Doe - new one). I didn’t realize the mistake until I saw the * accts - nothing - no friends, pix, etc in new Acct - on old Acct - ***** friends- zillions of pix. Soooo, I tried to delete the second Acct - but just put it in shut down mode - I was afraid it would delete all of the info on my first Acct - because they have the same phone number and e-mail address. All I want to do is put my original*main Acct on my new phone ( can then take it off my old phone) - but whenever I download the FB app onto my new phone - it come up w the wrong name - the one w*o my full name and info and pix, etc. * Soooo how do I get my original FB on my new phone - and get rid of - forever the new one I put on incorrectly? If I delete it entirely, will it take off my main Acct - since both share the same phone number and e-mail - but not the same name *( first*main Acct has my full name - furst middle last — and the new one I tried to put on only my first and last )*Helppppppp
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Customer service issue
Reported by GetHuman2327966
Feb 28th, 2019 - 3 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
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GetHuman2327966 started working on this issue
Feb 28th 5:56pm