I forgot my Facebook password and my current email to log in is no longer available as...

GetHuman-cjuncade's customer service issue with Facebook from February 2019

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The issue in GetHuman-cjuncade's own words
I forgot my Facebook password and my current email to log in is no longer available as well. I sent a photo of my identification and passport a while ago but have no received any word from Facebook about the process. I really need to get into my account and would hate to lose all the precious memories I have there. Additionally, my account has changed my birthday which has become a bit annoying. Please let me know what I can do! Thank you!!
GetHuman-cjuncade did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-cjuncade
Feb 28th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 355009 others
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GetHuman-cjuncade started working on this issue
Feb 28th 3:38pm