Ok. So I received a message on messenger. It was from a past friend. I thought...

GetHuman-craftl's customer service issue with Facebook from February 2019

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The issue in GetHuman-craftl's own words
Ok. So I received a message on messenger. It was from a past friend. I thought. I couldn’t respond to the message. Message received was that she was not receiving messages. I noticed there was no picture beside the name. I found her on messenger messaged her. She did not message me. When I googled how to report it and went back to view the message the message was no longer there? Also another incident with a friend who had been hacked. What happened. Please respond.
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Facebook

Customer service issue
Reported by GetHuman-craftl
Feb 28th, 2019 - 3 mons ago
I have an issue with Facebook too
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GetHuman-craftl started working on this issue
Feb 28th 3:27pm