I don't have Facebook, I just have the Messenger app. But it suddenly logged me off and...
GetHuman-natlynea's customer service issue with Facebook from February 2019
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Help with my Facebook issue
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GetHuman-natlynea's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-natlynea will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-natlynea can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-natlynea's own words
I don't have Facebook, I just have the Messenger app. But it suddenly logged me off and I have this message :*"It looks like you're using this feature in a way it wasn't meant to be used. Please slow down or you could be blocked from using it."*It says I need to do a security check to log back in : "We sent a *-digit code to (***)***-****." The first two times, I received the code and tried to enter it, but nothing happened when I clicked on "Continue". After that, when I tried to log in at different times, it never sent me codes. When I click on "Resend confirmation code", nothing happens.*I don't understand what is going on. I am a responsible adult and I only use Messenger to keep in touch with my friends. Can you help me to get my account working again?*Thank you!
GetHuman-natlynea did not yet indicate what Facebook should do to make this right.
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