I cannot set a passcode to "tap profile picture" login. I was able to do that once, bu...

GetHuman-szamel's customer service issue with Facebook from February 2019

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The issue in GetHuman-szamel's own words
I cannot set a passcode to "tap profile picture" login. I was able to do that once, but after removing the passcode, I cannot set it up, again, and I am having serious problems even getting the tap profile picture login working again. I have a Galaxy S** phone which works flawlessly with all other apps. The phone is new, purchased at the beginning of the year (****). I would like to get a list of steps to follow, or if that does not appear feasible (i.e., if you are not certain of my problem and troubleshooting is required), then please let me know what number to call and how to route my call to the best department for android support.
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Customer service issue
Reported by GetHuman-szamel
Feb 28th, 2019 - 3 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-szamel started working on this issue
Feb 28th 11:31am