My business account got hacked and my card was being used by someone else. I have got a...

GetHuman2324572's customer service issue with Facebook from February 2019

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The issue in GetHuman2324572's own words
My business account got hacked and my card was being used by someone else. I have got a brand new card now but when it comes to me promoting something I’m unable to pay the previous amount of money. ( which I didn’t do) ive just looked and I have about * £** that I did not put through. I don’t want to put my card details in there so that all the money comes out because I didn’t do it. I need this resolved as need to promote some videos for my business. **Thank you
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Customer service issue
Reported by GetHuman2324572
Feb 28th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 354603 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2324572 started working on this issue
Feb 28th 11:16am