I have been with Facebook for years. Last year I lost my mobile phone..but when I tried...

GetHuman-mandiesi's customer service issue with Facebook from February 2019

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The issue in GetHuman-mandiesi's own words
I have been with Facebook for years. Last year I lost my mobile phone..but when I tried to reconnect with Facebook they accused me of stealing my OWN profile! I had to start up another Facebook profile..using a photo exactly the same as the old Facebook photo..and still you are accusing me of stealing my OWN profile..because of this, when I try to reconnect with friends they report this as someone else trying to use my profile! But it's just me trying to reconnect because YOU people at Facebook keep telling me I'm stealing my OWN profile. I am very frustrated and need it sorted out. My whole family live overseas and this is how we keep in touch. Please please just help me instead of accusing me of stealing my OWN identity. Mandie Simpson
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Customer service issue
Reported by GetHuman-mandiesi
Feb 28th, 2019 - 3 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-mandiesi started working on this issue
Feb 28th 5:27am