My name is Carlos Duarte, I'm having trouble login into my Facebook account. At *:**pm...

GetHuman2323597's customer service issue with Facebook from February 2019

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Help with my Facebook issue
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The issue in GetHuman2323597's own words
My name is Carlos Duarte, I'm having trouble login into my Facebook account. At *:**pm (central time) I try to send a message, the message was unsuccessfully sent. Below my unsent message, yellow laters appear saying "Message could not be sent. Tap for details." I deleted and re-open the messenger app. When the app open it took me to a Your Account Is Temporary Locked page. " We've locked your account because someone recently tried to log in from an unfamiliar location. please help us confirm that it was you who tried to log in". It said they tried to log in from Ho Chi Minh City, Vietnam. (I have not travel outside the US.) On the next page it asks me to put my old password and my new password, when I put all the info it keeps saying that my old password is incorrect. It gives me the option to send a temporary password to my email, it shows my email *****@***.com and a different email that I have never seen *****@***.com. It says that they will send the temporary password to both emails. I am very concerned that my security has been compromised and I hope someone can help me figure this outrageous situation.
GetHuman2323597 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2323597
Feb 28th, 2019 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 354174 others
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Timeline
GetHuman2323597 started working on this issue
Feb 28th 4:57am