Facebook Customer Service Issues

Archive 429

The following are issues that customers reported to GetHuman about Facebook customer service, archive #429. It includes a selection of 20 issue(s) reported February 27, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently tried to secure my account by verifying my phone number with a code, but I didn't receive the code even after waiting for more than 2 hours. When I attempted to resend the code, my account got disabled. I am confused as to why this happened as my account is legitimate, and I have not engaged in any illicit activities. My name is Prince Brown, and my login number is +[redacted][redacted] with the password chinedum12. I respectfully request assistance in reactivating my account promptly. If necessary, I am willing to participate in a live video call to verify my identity. Your prompt attention to this matter would be greatly appreciated.
Reported by GetHuman2318502 on miércoles, 27 de febrero de 2019 17:47
I have a concern about my Facebook business account, The Grim Tower, being banned due to a link I posted in [redacted]. The link directed users to a review on New Noise Magazine that I authored about the French record "Samen." The album cover featured tasteful nudity, akin to classical artwork, not of a sexual nature. I shared this link to promote my work, not the image specifically. Unfortunately, Facebook banned my account without considering these details. The band has since changed the cover, which I was unaware of due to not working with them for three years. This has caused me difficulties in communicating with friends, family, and colleagues. I request a prompt resolution to this matter to regain access to my account.
Reported by GetHuman-thegrimt on miércoles, 27 de febrero de 2019 17:48
I encountered an issue while trying to add a YouTube tab to my Facebook account. The site displayed an error message stating it was down for maintenance. After trying to reset my password, I was unexpectedly logged out of my computer. Now, I am unable to access my Facebook account despite numerous attempts to reset the password. The security measures for recovering Facebook accounts seem insufficient, adding to my frustration. All I want is to access my Facebook business page smoothly. The requirement to wait 24 hours to reset the password feels unreasonable, especially considering the repeated failed attempts. I hope my account can be restored promptly without the need for excessive waiting periods.
Reported by GetHuman2318987 on miércoles, 27 de febrero de 2019 18:27
I am facing an issue with my Facebook page. Initially, I set up a second account for business purposes but later realized I could just create a page. I created a business page from the new account, made my original personal account an admin or editor, and then deleted the second account. I have now left the company associated with the page, and as I am only listed as an admin, I am unable to delete the page. It is crucial to delete the page to avoid potential legal issues with my former employer. The page in question is "Aflac PNW: Andrew Rivas," and my personal account is under the name Andrew Rivas.
Reported by GetHuman2319000 on miércoles, 27 de febrero de 2019 18:28
My Facebook account, created with the email address [redacted] a decade ago, was stolen at 10 am CST yesterday. Despite recovering it temporarily at midnight, it was stolen again this morning. The hacker is messaging my friends, soliciting money, damaging my reputation as a prominent figure in Bangladesh. I reside in Houston, TX, as a Legal Permanent Resident with my family. I have [redacted] friends, some essential in Bangladesh. Please assist in reclaiming my account and ID. I am not utilizing my yahoo email due to security concerns. Thank you. M. Sajjad Hossain Houston, TX Cell# ([redacted]) [redacted] - [redacted]
Reported by GetHuman-sajjadfo on miércoles, 27 de febrero de 2019 18:35
I am having trouble accessing my Facebook account. The email linked to the account is no longer accessible to me. I set up three friends for account recovery, and they provided me with the recovery codes. However, when I entered the codes, Facebook indicated that I was trying too frequently and requested me to try again later. I waited for a week before attempting again with the same result. I depend on my account for work to post on behalf of my company, and creating a new account would result in losing important contacts. I would greatly appreciate any assistance in resolving this issue.
Reported by GetHuman865061 on miércoles, 27 de febrero de 2019 18:57
Hello Facebook Team, I am writing to inquire about my disabled page with the name Sharon Tow, which was disabled around the 23rd or 24th of February [redacted]. I consistently share positive content and have never posted anything negative. I have always adhered to the guidelines provided and refrained from using inappropriate language. My account was valuable to me as I had a significant following, and I already miss interacting with them. I kindly request a review of my profile account to facilitate the reinstatement of my page. Any assistance you can offer in resolving this matter would be greatly appreciated. Thank you for your attention to this matter. I look forward to hearing from you soon. Warm regards, Sharon Tow
Reported by GetHuman2319445 on miércoles, 27 de febrero de 2019 19:10
Please help me recover my Facebook account. I recently watched a live Gazi TV broadcast, which I now understand is against the rules. I apologize for this mistake as it is my first account with valuable information and connections. I promise not to repeat this error and kindly ask for the reinstatement of my account under the name Gazi Solaiman. Thank you for your understanding.
Reported by GetHuman-gazisola on miércoles, 27 de febrero de 2019 19:31
Hello, I have some items for sale that I would like to advertise. These include a pet carrier, track shoes, sheep wool throw, a compound bow, and vehicles. Unfortunately, my account was blocked last year around March, and I have not been able to access the marketplace since. Despite the block, I keep receiving notifications for items listed by others. I have tried numerous times to reach out for support through the inbox but have not received any help to resolve this issue. I have reviewed your policies and believe that the items I am trying to sell, such as the track shoes and compound bow, do not violate any regulations. The compound bow does not come with arrows and is not a firearm. Please reconsider and lift the block on my account so I can sell my house and truck. Thank you, Karen L.
Reported by GetHuman-afireman on miércoles, 27 de febrero de 2019 20:05
Hello, I need assistance gaining access to my Facebook account. Yesterday at 9:20 in Ukraine, my account was blocked due to attempted hacking. I followed Facebook's instructions to confirm my identity by providing ID documents. I was informed that my identity was successfully verified, but the login link and password provided were invalid. Despite several attempts to use the link and password sent to me, they continue to be unsuccessful. The secret codes I requested are also invalid each time. This is crucial to me as I have been a Facebook user since January [redacted], and my account holds many important aspects of my life. Please help me regain access to my account under the email [redacted] associated with Valentin Maksimov Bestuzhev Ryumin.
Reported by GetHuman-sinedsin on miércoles, 27 de febrero de 2019 20:15
Hello, it seems like there has been unauthorized access to my account recently. For the past two days, I've noticed that my password is not working. I changed it thinking I might have forgotten it, but it happened twice more. On the third instance, I got a notification that someone changed my password and tried to access my account from a new device. The hacker also changed the recovery phone number on my Facebook account, making it impossible for me to recover it. This has been happening since August last year. I've already sent my valid ID for verification, but my account is still inaccessible. I need help recovering it.
Reported by GetHuman2320196 on miércoles, 27 de febrero de 2019 20:19
Good afternoon, I would like to address an issue I am experiencing on Instagram. Recently, some of my hashtags have been reported as spam, causing my content to be hidden. As a verified human with an affiliated Twitch and YouTube channels, and using Instagram for my business, this ban is affecting my ability to earn a living. I have not violated any of Instagram's rules, nor have I purchased followers or likes. Unfortunately, my account is being targeted by individuals who repeatedly harass and report my profile, impacting my livelihood. I am requesting for the ban to be lifted and for action to be taken against these malicious users. It is distressing that accounts like @mamaxmadd, who engage in buying followers and likes, are allowed to continue while mine is being restricted. I promote gaming and entertainment, advocating for kindness. However, accounts like @howtotrainyourwife, which spread degrading content, are not being penalized. This double standard is affecting my career, and it is crucial for Instagram to address these issues promptly. I appreciate your attention to this matter. Sincerely, Caitlin (aka @drdoomsdaughter)
Reported by GetHuman2320523 on miércoles, 27 de febrero de 2019 20:50
Hello, I am Robert Whitton. My Facebook account was hacked a week ago. I created a new one because I couldn't access my old one without an email address. Today, when I tried to log in, my new account was blocked. This situation is frustrating. How is it possible for others to access my Facebook but not me? Someone is still using my old account, which is unfair. This inconvenience is becoming tiresome as I am a working single father and cannot spend hours dealing with this. I need assistance to resolve this ongoing issue.
Reported by GetHuman2321016 on miércoles, 27 de febrero de 2019 21:40
My Facebook account was hacked a week and a half ago, and after changing the password successfully, I was locked out due to two-factor authentication requiring an SMS code. Despite trying various methods to regain access as advised, including submitting my driver's license and a verification photo, I have not received any email from Facebook as promised. My account is linked to the email [redacted], and my name on Facebook is Amanda Roccabruna Eby. I am eager to recover access to my account.
Reported by GetHuman2322241 on jueves, 28 de febrero de 2019 0:04
Hello, My name is Xiaochang Wen, and my Facebook account name is Kelvin Won. The login email associated with my account is [redacted] Unfortunately, my account was hacked on 02/26/[redacted] at 1 AM, and the hacker changed both my password and login email, preventing me from resetting the password. I only noticed this breach of security later on 02/26/[redacted] around 7-8 AM. I have been using this account since [redacted], and it holds precious memories such as travel photos, special events, birthdays, and images of my child. I am unsure of the information needed to verify my ownership of the account, so please advise me on the necessary steps. Since I no longer have access to the logging email [redacted], please contact me at a different address for any communications regarding the account recovery process. I have faith that Facebook will prioritize user security and hope to recover my account to retrieve my valued family pictures, especially of my son.
Reported by GetHuman-kelvin_b on jueves, 28 de febrero de 2019 1:27
My ex is continuously posting false and harassing statements about me on her Facebook. I do not have a Facebook account, but I'm tired of her damaging my reputation. I left the relationship due to her being bipolar and physically abusive. Can you please consider banning her temporarily or permanently to stop this behavior? Her name is Tasha Mae Ellis from Pendleton, Oregon [redacted]. She often posts harmful content, then deletes it after a few hours, but the damage is already done. I would greatly appreciate any assistance you can provide. Thank you for your help.
Reported by GetHuman2322810 on jueves, 28 de febrero de 2019 1:43
There is a person named Michael Prewitt who posted a video and a post that includes my wife and me without our consent. He is using this to retaliate against us and has been slandering us on Facebook. Several people have shared this video post. We are concerned about the damage this could cause to our reputation and family. I am unsure how he obtained this video. I am requesting that this video and post be removed from Facebook and that action is taken against him for slander and unauthorized posting. Please inform me of how quickly this situation can be addressed. You can reach out to me via phone or email, or contact my wife and me at the email provided below. A prompt response is appreciated. Thank you, and we look forward to hearing from you soon.
Reported by GetHuman2323013 on jueves, 28 de febrero de 2019 2:24
I recently encountered an issue with my Facebook marketplace. When I try to access the marketplace app on my iPhone, the page appears blank. I suspect this may be due to a recent incident where I was asked to take down a post selling thermometers. I mistakenly removed it from marketplace and reposted it on a different local sellers group on Facebook. Following this, I lost access to the marketplace. I now understand the rules apply to all seller groups. I apologize for the oversight and would like a chance to regain access to the marketplace. I am willing to provide any necessary information. Thank you for your consideration. - A. J.
Reported by GetHuman2323039 on jueves, 28 de febrero de 2019 2:31
I recently received an email from Facebook alerting me that my account may have been accessed by someone unauthorized. Consequently, they deactivated my account for security reasons. Following their instructions, I reset my password, provided a photo of my Driver's License, and confirmed my login email address. Although they confirmed the password reset, I did not receive any further updates regarding the verification of my ID or the re-activation of my account despite multiple attempts. Subsequently, I reached out to the Facebook Help website, filled out their form, and tried to submit it. However, the system rejected my email address ([redacted]) claiming it was not associated with my login credentials. I have been an active Facebook user for approximately 5-6 years and have consistently used this email address. I kindly request assistance in reactivating my account. Thank you. - Pete
Reported by GetHuman2323085 on jueves, 28 de febrero de 2019 2:42
Dear Sir/Madam, I deeply regret the unfortunate incidents that occurred on my Facebook account concerning its terms and policies. Recently, I discovered that my account was being accessed by a hacker without my knowledge. To prevent further unauthorized access, I have set up a more secure login code. I sincerely apologize for any improper actions that may have taken place. Despite submitting proof of identification to your team in hopes of reactivating my account, I was met with disappointment and faced the permanent loss of my account. I kindly request another opportunity to access my account, which I have been utilizing for the past decade. The account holds valuable data that is not backed up in my phone gallery, as I never anticipated that my account would be disabled by Facebook. Your consideration in allowing me to regain access would be greatly appreciated. Thank you for your time. Regards, HusSain AsHiq
Reported by GetHuman-ashiqhus on jueves, 28 de febrero de 2019 3:53

Help me with my Facebook issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!