So I've had my Facebook for * years now and I had it set up to where my passcodes were...
GetHuman2322502's customer service issue with Facebook from February 2019
Help with my Facebook issue
First: share to improve GetHuman2322502's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2322502's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2322502 will want to follow the link below to head to their help center. We will check on GetHuman2322502 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2322502 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2322502's own words
So I've had my Facebook for * years now and I had it set up to where my passcodes were sent to my ***-***-**** number. Well I received a new phone BUT not a new number and cant get into my account because the codes aren't being sent to my new phone. I cant get in to my *****@***.com because its the email my parents set up for me years ago and they dont remember my info. My new email is *****@***.com. I can provide my social security number and you can also contact my husband Nathan noe through fb ,phone or email.
GetHuman2322502 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2322502 fixed the problem
We are waiting for GetHuman2322502 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.