I got an alert from Facebook saying that someone had logged into my account from an unu...
GetHuman2317753's customer service issue with Facebook from February 2019
Help with my Facebook issue
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GetHuman2317753's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2317753 will want to follow the link below to head to their help center. We will check on GetHuman2317753 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman2317753 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2317753's own words
I got an alert from Facebook saying that someone had logged into my account from an unusual device, and it was not me. Then I tried to enter my password to log in and secure the account, and it was no longer the password, so they changed my password too. I went through the steps to get a new password, but the email attached to my account is no longer functioning, so I could not receive the code. I have now set up a new email address and sent copies of my ID photos to facebook to try to get into my account, but I have not heard anything back from them. When I try this step again it says they are reviewing my documents. I would appreciate help to log into my account again and change my password to make sure I am not hacked again.
GetHuman2317753 did not yet indicate what Facebook should do to make this right.
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