Facebook Customer Service Issues

Archive 428

The following are issues that customers reported to GetHuman about Facebook customer service, archive #428. It includes a selection of 20 issue(s) reported February 27, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am facing issues accessing my previous business manager account (Inspired Holistic Healing). It seems that it is no longer linked to my Facebook account. Instead, I am prompted to log in to Facebook, but the connection is no longer there. Although "Inspire Healing with Nadine" page still belongs to the "Inspired Holistic Healing business manager." This is frustrating because the latter is associated with an old Instagram account. I am trying to link my Facebook business page to my Instagram business page, but encountering difficulties. To address this, I have created a new business manager account called "Inspire Healing with Nadine" and I want to link it to my Facebook page with the same name. However, I am unable to add the page as the Instagram password does not match. I urgently need assistance with resolving this issue as it is impacting my business operations.
Reported by GetHuman2314843 on الأربعاء ٢٧ فبراير ٢٠١٩ ٠٨:٤٠
I am Ssikubwabo Israel from Uganda, Africa. I have been using my Facebook account under the name "Ssikubwabo Israel" for many years to manage organizations and raise funds globally. Recently, my account was closed after being asked to verify my phone number, which I did with "+[redacted]77," but I also use "+[redacted]5." I kindly request the restoration of my Facebook account as it is vital for running Child development projects in Mubende. If my account was hacked, I seek assistance in recovering it. I have provided the necessary verification, including my image, and have been involved in various charity works. Facebook, I implore you to assist me in reactivating my account, as it plays a crucial role in my charitable endeavors. Thank you for your help.
Reported by GetHuman-israelss on الأربعاء ٢٧ فبراير ٢٠١٩ ٠٨:٤٤
If my account is not rectified, legal action will be pursued for violating my First Amendment rights. It seems necessary to clarify that the First Amendment safeguards freedoms of speech and the press, allowing me to express myself without repercussions from platforms like Facebook. I refuse to abide by double standards and ignorance. Facebook, I refuse to conform to your standards. I am aware of my rights and your biases. Address hate speech against Muslims or face legal consequences from an individual you label as a "deplorable." It's time to uphold the principles of free speech or face the consequences. It's essential to engage your intellect and move away from oppressive behavior.
Reported by GetHuman-tjrich_ on الأربعاء ٢٧ فبراير ٢٠١٩ ٠٩:١٩
I am concerned about the restrictions on freedom of speech imposed by Facebook. Recently, Tommy Robinson was banned from the platform, allegedly for inciting hatred, just three days after exposing misconduct by the BBC. It is troubling to see Facebook align with those who suppress differing perspectives. Mohammed Shafiq, who has allegedly threatened violence against those critical of Islam, raises questions about the unequal treatment of individuals based on their beliefs. As a Christian, I endure negative comments about my faith without recourse, highlighting the double standard that seems to exist. The fear of losing our freedom of expression in a country that values this right is distressing. Those responsible for censoring voices on Facebook risk amplifying awareness of underlying corruption within these supposedly private entities. I urge the decision-makers at Facebook to reconsider their approach, as silencing voices may only serve to expose a darker side to the operations of these influential corporations.
Reported by GetHuman2315209 on الأربعاء ٢٧ فبراير ٢٠١٩ ١١:١٣
Dear Facebook, My name is Jarda, and I am the owner of Jarda Tattoo. Today, around 11:00, my young apprentice shared a joke that contained sexual content without my permission when I wasn't present in the shop. I apologize for this behavior and want to assure you that I am holding a meeting today to explain Facebook's terms and rules to all my team members. The apprentice's actions were inappropriate, and he will be suspended for it. As my business relies on Facebook, and I invest significant funds in advertising on your platform, I kindly request that you unblock my account. I will take precautions to always log out from my computer to prevent unauthorized access to my account in the future. Thank you for your understanding. Best regards, Jarda Jarda Tattoo
Reported by GetHuman-jardatir on الأربعاء ٢٧ فبراير ٢٠١٩ ١١:٣٦
While using Facebook Messenger, I was unexpectedly redirected to the security verification page. Unfortunately, the security code is being sent to a number I no longer have access to. I can, however, receive messages on my alternate number and email linked to my account, but Facebook won't send the code there. I kindly request that the security check code be sent to either my account email or alternate number promptly, as this is my only account and I've been using it for nearly a decade. Warm regards.
Reported by GetHuman-pappilo on الأربعاء ٢٧ فبراير ٢٠١٩ ١٢:٢٥
My name is Dinbert Caparida, and I have been using my main account *****@***.com for several years without any issues. However, during a recent visit to SM Seaside Cebu (PH), I attempted to connect to the mall's Wi-Fi and suddenly found myself logged out of my account. I tried to log back in, but kept receiving an incorrect password message. Even after verifying my password, the issue persisted. Concerned that it might be related to the public Wi-Fi, I returned home to try logging in from my computer, only to be informed that my password had been changed an hour ago - a change I did not make. Struggling to regain access and being redirected to an old Yahoo mail that I cannot remember accessing, I am now reaching out to Facebook for help. You can contact me at *****@***.com.ph for verification purposes. I hope to recover my account promptly to prevent any misuse that could harm my reputation. Thank you for your assistance. - Dinbert P. Capareda
Reported by GetHuman2315566 on الأربعاء ٢٧ فبراير ٢٠١٩ ١٢:٥١
Dear Sir, I am writing to inform you that I am unable to access my Facebook account. This issue occurred while I was at work after receiving a message from your team requesting account verification, which I have completed without success. I suspect that someone may have attempted to hack my account. Thank you for your efforts in preventing such incidents. Please restore my account promptly as I am currently experiencing some difficulties with my soon-to-be wife, Diasha. Best regards.
Reported by GetHuman2315608 on الأربعاء ٢٧ فبراير ٢٠١٩ ١٣:٠٢
Hello, my name is Ryannicholls. I have noticed that my address, which is for a shared house in private property, has been posted on Facebook without my consent. This has led to unwanted visitors showing up due to an incident involving certain individuals. In particular, a person named Debbie Greene has shared my address publicly, putting both myself and others I live with at risk. The address in question is 79 Broadway, Room 1. I am concerned about our safety and would appreciate it if this information could be removed promptly. Thank you for your assistance. Ryan
Reported by GetHuman2315714 on الأربعاء ٢٧ فبراير ٢٠١٩ ١٣:١٦
I created a personal page under an alias to access livestreams approximately two years ago. I did not provide any additional details for the account. The account's name is Carl Marx, and I believe the associated email is [redacted] I apologize for unknowingly violating the terms of service. Please delete this account. Recently, I created two more accounts in an effort to establish an ecommerce business without having a personal page. This resulted in another personal account named JJ Gatsby, which I used to set up the business page GeekFastTrac. I have thoroughly reviewed your policies and now realize that both of these pages need to be entirely deleted. I wish to begin anew, using my authentic information and adhering to Facebook's guidelines. Unfortunately, I am unable to create a real account due to the confusion caused by the alias accounts. Kindly remove these accounts completely so that I can create pages that comply with Facebook's terms of service.
Reported by GetHuman-ozarktra on الأربعاء ٢٧ فبراير ٢٠١٩ ١٤:٠٥
I operate a business Instagram account and a Facebook page. I am facing an issue regarding promoting posts on Instagram through my Facebook account. Being based in Southeast Asia with Canadian credit card billing addresses, Facebook constantly blocks or suspends my account whenever I attempt to input my credit card details for promotions. I have attempted to address this by submitting a complaint through Facebook's online support but have not received any response. Contacting Facebook via their Customer Service number seems futile as it is challenging to speak with a live representative. I am seeking advice or solutions to overcome this frustrating problem.
Reported by GetHuman2316087 on الأربعاء ٢٧ فبراير ٢٠١٩ ١٤:٠٦
I have been struggling to remember my Facebook login details. Despite several attempts to recover it, my email and phone number are no longer in use, leaving me locked out of my original account. I eventually created a new account, but now I am also locked out of that one as the previous recovery options are invalid. I am desperate to regain access to my original account as it holds precious photos that I cannot retrieve due to privacy settings. Is there any way to verify my identity and gain access to both accounts to resolve this issue and restore my original Facebook account?
Reported by GetHuman2316116 on الأربعاء ٢٧ فبراير ٢٠١٩ ١٤:٠٩
Dear Sir/Madam, I have been unable to access my Facebook account for the past 5 years because I forgot my password, and the email address associated with the account is no longer active. I changed my password in January [redacted] to (IHATEUFB@25) from [redacted], but now I can't remember the exact password and am unable to reset it due to the inactive email. My Facebook ID email was [redacted] It's crucial for me to reconnect with a special friend I have lost touch with. Kindly assist me in recovering my Facebook password so I can reach out to my friend. Your help would be greatly appreciated. Thank you.
Reported by GetHuman-rinkuti on الأربعاء ٢٧ فبراير ٢٠١٩ ١٤:٣٣
I am requesting the expedited release of my suspended account, which I believe was flagged due to suspicious activity, likely because of my frequent internet usage for my U.S. Government job. I have uploaded my ID and have a second verification method set up with my current phone for codes. My need for the account is to stay in touch with my elderly mother and children in the USA. I am a U.S. Diplomat who goes by the name Agnes Bates professionally, previously known as Lori Grenfell. My U.S. Consulate ID in Hong Kong displays Agnes L (for Lori) Bates. My email is [redacted] I am overseas due to my diplomatic work, using government internet in D.C. and VPN from Hong Kong. I enjoy sharing photos of my travels to embassies and consulates worldwide. I play games and video call with family and stay connected with colleagues on Facebook. I respect the security concerns but assure you I have not violated any rules. I appreciate the platform and its support for military and foreign service personnel. Please verify my ID, which I uploaded using my U.S. Consulate in Hong Kong ID with my photo. Thank you for your assistance in restoring my account promptly so I can communicate with my loved ones.
Reported by GetHuman-yodaluvr on الأربعاء ٢٧ فبراير ٢٠١٩ ١٤:٤٤
Hello, my name is Chris John and my account ID is [redacted] Recently, Facebook prompted me to enter my mobile number to receive a login code via text message. I input my number as [redacted], but when I clicked send code, I received an error message stating that the number was not valid, preventing me from proceeding. Despite checking the number repeatedly and confirming its correctness, I did not receive the code on my cell phone. I even attempted using a friend's number, but encountered the same issue. It appears to be an error on Facebook's end. I am unable to access my account. It would be helpful if Facebook could either send the code via call to +[redacted]6 or reset my account. Thank you.
Reported by GetHuman-ranaanna on الأربعاء ٢٧ فبراير ٢٠١٩ ١٤:٤٥
I am experiencing an issue with my Facebook Page. I have added myself as a Team Member both on the Page and my personal profile, along with 5 other people. However, when someone views the Page on mobile, only 2 people show up as Team Members in the About section, and neither of them is me. Strangely, my profile shows that I manage the Page, but it doesn't reflect on the mobile app. When I access the Page on desktop, I can see myself listed as a Team Member. My profile also correctly displays that I manage the Page. I'm confused and seeking assistance to ensure that my role as a Page manager is visible to visitors on mobile, as most people I know use Facebook on their phones. Your help is greatly appreciated.
Reported by GetHuman-aalesna on الأربعاء ٢٧ فبراير ٢٠١٩ ١٤:٥٦
Dear Sir/Madam, I am a Facebook user residing in Tripura, Agartala, and I recently encountered a significant issue. My sister attempted to access my Facebook account from her phone on various age-restricted websites, causing Facebook to lock my account. Now, it is requesting a phone number to send a verification code, but any number I input is not being recognized. I also tried providing my date of birth, but I used a random one during the account creation. Another option given was to have friends visit a website and send me a code, but I don't usually use Facebook or accept friend requests, so I only have three random friends I don't know. I created my Facebook account solely for signing into a game called "FREE FIRE," where I have spent around [redacted] Indian rupees on in-game resources. Please, Facebook community, I urgently need the verification step removed so I can access my account and continue enjoying my game. My Facebook name is Kaustav Majumder, and I earnestly request your assistance in resolving this matter promptly before a gaming tournament in two days. Your swift help is highly appreciated.
Reported by GetHuman2316789 on الأربعاء ٢٧ فبراير ٢٠١٩ ١٥:١٥
I tried linking Social Publisher for Mary Kay to my Facebook account. Facebook asked me to update my email and phone number, but then locked me out after I uploaded a photo due to a review process. My original phone number was [redacted], but I now use [redacted] for business. The email linked to my Mary Kay Facebook page is [redacted]
Reported by GetHuman2316983 on الأربعاء ٢٧ فبراير ٢٠١٩ ١٥:٣٢
One of my personal Facebook accounts was disabled yesterday for reasons unknown to me. I have never misused Facebook, and I have reached out to them with my valid ID issued by the Nigerian government, but I have not received any response. I am kindly asking you to please unlock my account so I can regain access to my personal page, group, and reconnect with my friends who miss me. Please consider my request and assist me. Account Details: Facebook Name: Ikechukwu Agoha Phone Number: [redacted]8 Email Address: [redacted] Thank you for your help in advance.
Reported by GetHuman-agohaike on الأربعاء ٢٧ فبراير ٢٠١٩ ١٦:٣٤
I am reaching out to report an issue with a product advertised by Shannon Carlyle for a "GE Profile White Fridge with Warranty." In December, I purchased this fridge for $[redacted] and had it delivered by Shannon's business, TV & Appliance of Sanford, NC, for an additional $80. Despite being described as in "excellent" condition, the fridge is unable to maintain a temperature above 25 degrees and has a leaking water system. I've been attempting to contact them for a repair or replacement as per the warranty, but after 2.5 months and $[redacted] spent, no solution has been provided. There have been promises of a new fridge or repair, but now I am encountering full or inactive voicemail boxes and no resolution in sight. I am seeking a refund and requesting that this seller be blocked to prevent similar issues for other buyers.
Reported by GetHuman-acstelli on الأربعاء ٢٧ فبراير ٢٠١٩ ١٧:٢٥

Help me with my Facebook issue

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