On Feb. ** I was tagged in a video which I clicked on and immediately realized that I s...
GetHuman2313783's customer service issue with Facebook from February 2019
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Before contacting them, items GetHuman2313783 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2313783's own words
On Feb. ** I was tagged in a video which I clicked on and immediately realized that I shouldn't have. The following day I received messages from friends saying I was probably hacked because apparently that same video automatically went out to my friend list. I changed my password. When I tried to go back into my account I got a message that said I would receive an sms text message with a login code. I never receive the login code. I've attempted to do this numerous times and changed the password several times as well. I have also clicked on 'need help' which takes me to the screen regarding two factor authentication issues. I took a photo of myself holding a hand written code. I did this * or * different times. None of this has resolved the issue so I have been locked out since then. What should I do? Thank you.
GetHuman2313783 did not yet indicate what Facebook should do to make this right.
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