On Feb. ** I was tagged in a video which I clicked on and immediately realized that I s...

GetHuman2313783's customer service issue with Facebook from February 2019

1 view | 352139 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman2313783's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman2313783 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2313783 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2313783's own words
On Feb. ** I was tagged in a video which I clicked on and immediately realized that I shouldn't have. The following day I received messages from friends saying I was probably hacked because apparently that same video automatically went out to my friend list. I changed my password. When I tried to go back into my account I got a message that said I would receive an sms text message with a login code. I never receive the login code. I've attempted to do this numerous times and changed the password several times as well. I have also clicked on 'need help' which takes me to the screen regarding two factor authentication issues. I took a photo of myself holding a hand written code. I did this * or * different times. None of this has resolved the issue so I have been locked out since then. What should I do? Thank you.

GetHuman2313783 did not yet indicate what Facebook should do to make this right.

How GetHuman2313783 fixed the problem

We are waiting for GetHuman2313783 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2313783 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2313783
Feb 27th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 352139 others
0 customers following this


GetHuman2313783 started working on this issue
Feb 27th, 2019 2:28am

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians