Shadow banned by the Burgermiester Zuckerberger.

GetHuman2312382's customer service issue with Facebook from February 2019

6 views | 351895 similar | 0 following
Help with my Facebook issue
GetHuman2312382's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2312382 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2312382 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2312382's own words
Post a funny spoof news article. It was lampooning a political news article, I thought it was funny and posted it AS A FAKE NEWS ARTICLE. warnings and all. Then the Facebook Police said I had "suspicious activity" and here we are... ... I believe my account has been disabled but I can't verify it. I was posting something to the account and then the infamous "There seems to be suspicious activity on your account, we need to verify this is you" message occurred. I was told a verification number would be sent to my cell phone number and that I "simply" needed to write that number in the response box to verify I was me. But no text is ever sent to my cell phone. There is not optional work around like having the number sent to a different e-mail account or, well, anything. I've tried to re-log in from scratch but the required verification code is now always asked for and never sent to me to use. I have never changed my phone number and I don't have an alternate number to use. ph * is ********** and always has been. This is the third account in less than two years this has happened to and it never happened before Twenty Sixteen.
This account is how I keep in contact with Panama and where a large portion of those following me live. I would have to use old school phone dial ups or letters otherwise and time sensitive things would be lost. If an alternative to facebook is required I would never use it again. Just like I no longer use g-mail for anything.
Simply sending me the bloody verification text. Is it so hard to send a text to a number already used to open the account in the first place? and what's with the automatic disable anyway? No effort was even made to contact me through e-mail or text IF it had been someone hacking the account. On top of that I still get notices texts if I receive a facebook post from someone I'm Friends with on my phone but then can't access the facebook account! Just send the verification text or enable the account already!
Um, I'm Human, bi-pedal, warm-blooded mammalian with opposable thumbs and sentient? I'm probably not the right person to ask if I'm a good CUSTOMER since I don't buy anything from Facebook directly...
Smoke signals? string and two cans? Not sure what you want here since there is no way to contact fb without being logged in and if the issue IS LOGGING IN then your SOL... Obiwan GetHuman you're my only hope!
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Facebook

Facebook just a Facebook account. On my desk top. Nothing fancy no holographic re-imager or particle accelerator.
Customer service issue
Reported by GetHuman2312382
Feb 26th, 2019 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 351895 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2312382 started working on this issue
Feb 26th, 2019 10:28pm
GetHuman2312382 shared this issue with followers on Twitter
Feb 26th, 2019 10:28pm
GetHuman2312382 indicated the issue is not fixed yet.
Feb 26th, 2019 10:36pm
GetHuman2312382 shared this issue with followers on Twitter
Feb 26th, 2019 10:38pm
GetHuman2312382 shared this issue with friends on Facebook
Feb 26th, 2019 11:04pm

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