My main email account was hacked which gave access into all my passwords to online acco...

GetHuman2312072's customer service issue with Facebook from February 2019

6 views | 351834 similar | 0 following
Help with my Facebook issue
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GetHuman2312072's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2312072 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2312072 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2312072's own words
I forgot to add that there are now four or five emails on Facebook that are my name and information but they hacked and those need to be deleted because it's not me. ... My main email account was hacked which gave access into all my passwords to online accounts so since this started all my accounts have been changed. J*****@***.com is my email I will probably never regain that but I would like my Facebook cause it has pictures of my children who passed away in **** plus a lot of my memories over the years. My phone * has changed since hacked it is now ***-***-**** so I can't get in that way either. So I'm attempting to ask you for help. My sister Heather Saunders is on my page and is a secure way to email me. Or you can call my number and we can make up new email over the phone. Sorry for the trouble. I would also like to gain access of my sons account who passed away Nathaniel Dunbar and memorialize his page. Thank you
I would like my original Facebook *****@***.com but just need to change password phone number and recovery options on it also I have a copy of my I'd to prove its me.
Every way possible to get it back
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Customer service issue
Reported by GetHuman2312072
Feb 26th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 351834 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman2312072 started working on this issue
Feb 26th, 2019 9:50pm

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