Phone Numbers Contact Information Customer Service Fix Common Issues Local Listings Get the App

My adult daughter is developmentally disabled. She loves Facebook. Recently she has bee...

GetHuman2256891's customer service issue with Facebook from February 2019

3 views | 343945 similar | 0 following

Help with my Facebook issue

First: share to improve GetHuman2256891's odds

Strength in numbers! Companies respond better when others are watching.

GetHuman2256891's next move: find and follow the right step-by-step guide.

Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2256891 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2256891 can let us know if they help or not.

How Do I Merge Multiple Facebook Pages?Why Won't My Facebook Business Page Load?What Do I Do If My Facebook Account Is Disabled and I Have a Government ID?How Do I Search for Friends in Other States on Facebook?How Do I Report a Problem with Facebook Messenger?

If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center

If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.

Before contacting them, items GetHuman2256891 may need:

Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License

The issue in GetHuman2256891's own words

My adult daughter is developmentally disabled. She loves Facebook. Recently she has been getting locked out of her account and I help her get logged back in. Usually this includes proving she's not a robot and uploading a picture to prove it's her. After a short review time, her account is activated again. This happens at least once a day for the past couple of weeks. Tonight when I uploaded the picture of her, the Facebook message that normally says we are reviewing the picture and will get back with you once we are finished, said we are reviewing the picture you sent us on February **th and will get back to you. Her account is still locked. Because she is developmentally disabled, she doesn't understand and thinks she has done something wrong. She gets upset and cries. It's getting old! Any help would be appreciated.

GetHuman2256891 did not yet indicate what Facebook should do to make this right.

I have an issue with Facebook too

How GetHuman2256891 fixed the problem

We are waiting for GetHuman2256891 to fix the problem and share the solution with the rest of us customers.

Follow this to see how it gets fixed

Find similar issues & fixes

Follow other customers in the midst of the same issue or find a prior solution.

My daughter's Facebook account was hacked and she is unable to access it. Faceboo...I love my Mom, but she has dementia, is elderly & very hearing disabled. She say...My daughter Facebook has been hacked and she can't log in anymore she has been se...I recently got in an argument with someone on facebook. She has recently responde...My daughter has a facebook account that needs to be removed, she is underage.My daughter was charged **.** for getting facebook messenger. She is not a Facebo...My daughter who is ** suddenly has a Facebook account that she says she did not c...My daughter got new phone*She has to log back into Facebook*She doesn’t know her...My Daughter has * Facebook accounts, * of them I did not know she made. She will...My daughter has a Facebook account and she forgot how she set it up and can not g...

Do you have a customer issue as well?

We can help you get Facebook's attention and get better help faster. Tap below to get started.

Help from Real People?

If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.

Chat with a Live Expert

Having Facebook issues too?

Get tips from pros & other customers, and get it handled faster:

Write out your issue and how you'd want it fixed...For better results, write at least 100 characters

Your emailThis email address isn't valid

Follow this issue

See how GetHuman2256891 fixes it.

Your emailThis email address isn't valid

Facebook

Customer service issue

Reported by GetHuman2256891

Feb 21st, 2019 - 2 years ago

I have an issue with Facebook too

Not resolved

Seen by 3 customers so far

Similar issue to 343945 others

0 customers following this

Follow this issue to see how it gets fixed

Timeline

GetHuman2256891 started working on this issue

Feb 21st, 2019 5:38am

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians