My adult daughter is developmentally disabled. She loves Facebook. Recently she has bee...
GetHuman2256891's customer service issue with Facebook from February 2019
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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2256891 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2256891 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2256891's own words
My adult daughter is developmentally disabled. She loves Facebook. Recently she has been getting locked out of her account and I help her get logged back in. Usually this includes proving she's not a robot and uploading a picture to prove it's her. After a short review time, her account is activated again. This happens at least once a day for the past couple of weeks. Tonight when I uploaded the picture of her, the Facebook message that normally says we are reviewing the picture and will get back with you once we are finished, said we are reviewing the picture you sent us on February **th and will get back to you. Her account is still locked. Because she is developmentally disabled, she doesn't understand and thinks she has done something wrong. She gets upset and cries. It's getting old! Any help would be appreciated.
GetHuman2256891 did not yet indicate what Facebook should do to make this right.
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