I want my old facebook account back that contains all of my mother's pics and videos of...

GetHuman-learleyw's customer service issue with Facebook from February 2019

8 views | 342864 similar | 0 following
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The issue in GetHuman-learleyw's own words
I want my old facebook account back that contains all of my mother's pics and videos of me and her! I have tried several times to get in touch with facebook about this issue to no avail! My mother passed away on May **,**** and I'm still in mourning of her death! And the reason I want to get back her pics and videos of me and her is because I want them for memories and to post them on facebook with my new most recent account I created just four months ago. I want them for memories and I want them in my new facebook account. They were in my old facebook account ,the one of me wearing a big straw hat and my little yellow car is parked behind me and I'm wearing dark sunglasses in the picture. Please I need facebook staff to tell me how to get back that old account long enough for me to retrieve my pics and videos of me and my mom! I want to put them in my new facebook account. I deleted it last year because it was hacked. But I need it so I can retrieve my pics and videos of me and my mom, please??!!! ** Thank you.

GetHuman-learleyw did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-learleyw
Feb 20th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 342864 others
0 customers following this

Timeline

GetHuman-learleyw started working on this issue
Feb 20th, 2019 3:37pm

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