We have a Business Account in Facebook and whenever we log in to the account, It tells...

GetHuman2248008's customer service issue with Facebook from February 2019

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Help with my Facebook issue
GetHuman2248008's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2248008 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2248008 can let us know if they help or not.
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The issue in GetHuman2248008's own words
We have a Business Account in Facebook and whenever we log in to the account, It tells us : We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation. We already submitted all the documents needed and until now we still cannot open the account. Our Facebook page is Petra Nights Tours.
GetHuman2248008 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2248008
Feb 20th, 2019 - 9 mos ago
I have an issue with Facebook too
Seen by 1 customer so far
Similar issue to 342362 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2248008 started working on this issue
Feb 20th 8:32am
GetHuman2248008 indicated the issue is not fixed yet.
Feb 20th 8:35am