Photos do not load in Facebook account--this includes the profile shot, cover picture...

GetHuman-elizston's customer service issue with Facebook from February 2019

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The issue in GetHuman-elizston's own words
Photos do not load in Facebook account--this includes the profile shot, cover picture, timeline, already uploaded photos. Videos do load. This has been going on for five weeks. Every few days, photos--at least some, and sometimes all-- may show for a couple of hours. Then they disappear. I have reported this problem more than ** times. I have already cleared my entire cache*history in all my browsers--Safari, Chrome Firefox. Nothing works
GetHuman-elizston did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-elizston
Feb 18th, 2019 - 8 mons ago
I have an issue with Facebook too
Seen by 2 customers so far
Similar issue to 339578 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-elizston started working on this issue
Feb 18th 6:18pm
GetHuman-elizston indicated the issue is not fixed yet.
Feb 18th 6:20pm