Last Friday someone hacked our facebook. They went in the account and changed the email...

GetHuman2233690's customer service issue with Facebook from February 2019

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Help with my Facebook issue
GetHuman2233690's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2233690 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2233690 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2233690's own words
Last Friday someone hacked our facebook. They went in the account and changed the email address and phone number on the account. There is a company page attached to this account and I am so upset that this could even happen. This person has changed profile picture and background picture as well. Today I went in to see if I could get in again and do the three security codes from my contacts and now it tells me that the email address that was attached to that fb account does not have an account. It has been pretty difficult to get any help with this issue. I can not believe there is not even a number to call to get assistance with this matter. I would appreciate some help getting my account back before whomever has hacked my account ruins the reputation of my company.
GetHuman2233690 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2233690
Feb 18th, 2019 - 8 mons ago
I have an issue with Facebook too
Seen by 8 customers so far
Similar issue to 339435 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2233690 started working on this issue
Feb 18th 4:54pm
GetHuman2233690 shared this issue with others over email
Feb 18th 5:02pm
GetHuman2233690 indicated the issue is not fixed yet.
Feb 18th 5:03pm