My account was hacked. I did reset password through my email, but when I tried to login...
GetHuman2231864's customer service issue with Facebook from February 2019
Help with my Facebook issue
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GetHuman2231864's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2231864 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2231864 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman2231864 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2231864's own words
My account was hacked. I did reset password through my email, but when I tried to login it asked for a code generator. I cannot access Facebook to get the code because every device I login with says it’s a new device so needing code generator. All devices are ones I’ve used before. I tried to get the code sent via text message but I think it’s not going to correct phone number because I have not received it. I also sent my photo ID but I still have not received any emails from Facebook allowing me to access my account.
GetHuman2231864 did not yet indicate what Facebook should do to make this right.
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