My account was hacked. I did reset password through my email, but when I tried to login...

GetHuman2231864's customer service issue with Facebook from February 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2231864's own words
My account was hacked. I did reset password through my email, but when I tried to login it asked for a code generator. I cannot access Facebook to get the code because every device I login with says it’s a new device so needing code generator. All devices are ones I’ve used before. I tried to get the code sent via text message but I think it’s not going to correct phone number because I have not received it. I also sent my photo ID but I still have not received any emails from Facebook allowing me to access my account.
GetHuman2231864 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2231864
Feb 18th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 339057 others
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Timeline
GetHuman2231864 started working on this issue
Feb 18th 12:43pm