When trying to access my account during my hospital stay Facebook is asking for my phot...

GetHuman-tishaann's customer service issue with Facebook from February 2019

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Help with my Facebook issue
GetHuman-tishaann's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tishaann will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tishaann can let us know if they help or not.
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Before contacting them, items GetHuman-tishaann may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-tishaann's own words
When trying to access my account during my hospital stay Facebook is asking for my photo id and my birthdate and threatening to close my account if I do not provide them with this info. I feel i am being racially targeted and have not received any emails from facebook that my account Is compromised. I have a business account as well and am suspicious on why Facebook needs my personal info especially when they have been compromised time and time again.
GetHuman-tishaann did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-tishaann
Feb 18th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 17 customers so far
Similar issue to 338551 others
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Timeline
GetHuman-tishaann started working on this issue
Feb 18th 3:08am
GetHuman-tishaann shared this issue with followers on Twitter
Feb 18th 3:09am