My account was hacked which is very upsetting to me because my daughter recently passed...

GetHuman2230028's customer service issue with Facebook from February 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2230028's own words
My account was hacked which is very upsetting to me because my daughter recently passed away due to a drunk driver. A lot of my memories and pictures are on there. My old phone deleted some of my pictures so it would mean so much if I could get this account back to me. Also my daughter tagged me in a lot of her posts which would bring a smile to my face seeing those. I really hope there is something you can do to recover my account. *The email that you may respond back to me is H*****@***.com*My Facebook email is t- *****@***.com *The fake person that hacked my account is Anayet Abdul Malek*Please if you have any questions email me at *****@***.com *Thank you very much*Tina
GetHuman2230028 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2230028
Feb 18th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 338451 others
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GetHuman2230028 started working on this issue
Feb 18th 1:16am