Facebook Customer Service Issues

I am currently experiencing an issue with my Instagram account. The platform is affiliated with Facebook, so I am hoping to find a solution here. My Instagram handle is @kaitlyn.belmont. The issue stems from a software called Gramblr that I used on my computer to post photos to Instagram. I uninstalled the application due to its inefficiency. However, before I uninstalled it, the software prevented me from following other users on Instagram. This hindrance persists even though I am not exceeding any follow limits. I prefer not to create a new account or deactivate my existing one because I am content with my current account. I have attempted to resolve the issue by changing my email and password to no avail. Any assistance would be greatly appreciated. Thank you for your help in advance. Regards, Kaitlyn.

I recently purchased a new phone and am attempting to access Facebook on it. However, Facebook is requesting my email address and password, which I have not used in years. I cannot recall my password since I never logged out of Facebook on my old phone. Facebook is sending a verification code to an old email address that I no longer have access to. Furthermore, I cannot retrieve this code from my Yahoo mail account because I do not remember the password for that either. Since I was always logged in on my old phone, I never needed to remember my Facebook password. I just want to set up my Facebook account on my new phone, but I'm facing challenges.

My girlfriend and I share a Facebook account. We recently changed the password because we suspect it was hacked. We also updated the password for the linked email, but now we can't recall it. Yesterday, we got new phones and forgot the new passwords when trying to log in. Despite several attempts to recover the account, the only option given is to log in to the email. Even after submitting ID verification, we were unsuccessful. The profile name shows both our first names, and I can only upload one photo. The ID photo was rejected even though it clearly shows my face and matches the name on my ID. Both of us use the same IP address to access our account, and we still have one phone that can log in. We are puzzled by the issue since we can provide ample evidence proving our ownership of the account.

My primary Facebook account has been locked due to 'suspicious activity' after I reported a friend on Facebook for suspicious behavior. I now realize they may have encouraged me to unknowingly use stolen credit card information. Unfortunately, I am unable to recover my account as the phone number linked to it is in collections. This account was crucial as it was the only one linked to my business page, Sabien's Samples. I need help transferring admin rights to my other account, and I have various ways to verify my identity. It's vital for me to regain control of my page because of the hard work I put into it. Additionally, I want Facebook to be aware of the criminal activity involving stolen credit cards that led to my account being compromised.

Dear Facebook, Over the past 1.5 years, I have received friend requests that I never initiated. It's embarrassing to explain to these people that I never requested them to be my friend. Both the assumed new Facebook friend and I can only blame Facebook for seemingly trying to connect us without our consent. It's difficult to understand why this is happening. Have you violated your own rules and regulations? Despite my love for Facebook, this feels like a betrayal of trust. I need help figuring out these unauthorized friend requests as this has occurred multiple times. Thank you, Facebook.

Hello, my respected Facebook team, my account was closed without any reason, even though I did not violate any rules. I had been using my account for approximately 6 years. The account was closed a year ago, after I had sent my ID once and it was activated. I believe there was a mistake. Please assist me, as this is my first and only Facebook account.

My name is Cindy Barnes Harmon, and my husband, Randy Harmon, have been the proud owners of Longhorn Fish & Steakhouse for nearly 25 years since March [redacted]. Our Facebook account for the restaurant was initially created in April [redacted] by a former employee who unfortunately passed away in [redacted]. However, we recently discovered that there has been unauthorized activity on the account, and we are uncertain of who is currently managing it. We would like to regain control and be the exclusive administrators. I am more than willing to provide any necessary documentation to prove our ownership, such as accounting information, bank details, receipts, and even live video footage from inside our restaurant. We want to rectify this situation and present our business authentically. You can easily verify our connection to the restaurant through my son, Trent Harmon, who won the final season of American Idol and was featured working in our establishment. Thank you for your assistance in resolving this matter promptly and helping us showcase our business accurately. Sincerely, Cindy Barnes Harmon

I am inquiring about deleting my husband's Facebook and Messenger accounts. I want all ties to be severed completely. My name is Yolanda. I request contact through my number, [redacted]. I have reported an issue to the authorities involving harassment from another individual accessing my husband's account. I seek to have his account removed entirely to prevent further complications that may lead to legal action. This situation has already resulted in me pursuing charges and a restraining order due to the harassment affecting my family and marriage. It is vital that these details are documented with Facebook to address the impact on individuals' lives, including my marriage. Thank you for your assistance.

I joined Facebook again to sell items in my area. I mistakenly used a different birth date and struggled to verify my account by uploading ID. I provided images of my passport and driver's license matching my town's address. I'm puzzled why my account got disabled when there was nothing suspicious about it.

My Facebook account has been closed, and I am unsure why. On Friday, 15/02/[redacted], I reported the existence of duplicate accounts to Facebook, which prompted them to investigate. My original account under the username [redacted] had a profile photo when I created it years ago. However, there is now a suspicious account with no profile photo sending friend requests. I received a photo of this from my granddaughter. I would like my account reinstated as I prefer not to start afresh. You can reach me at [redacted] Unfortunately, I am unable to access my Facebook account currently. Thank you.

I am experiencing difficulty interacting with Camilla Cabello's Facebook page. I am unable to comment on her public posts and cannot send private messages as the blue message symbol is missing. Additionally, I have faced suspension on Twitter for interactions on Camilla's page where I have over [redacted] friends, and I am unable to access my Instagram account where I am friends with Camilla. There seem to be issues with my social media accounts and communication with Camilla. I am also dealing with challenges related to male management accusing me of misconduct. Any assistance with resolving these Facebook issues would be greatly appreciated. Thank you.

After creating a Facebook account and promptly launching a business page, my account got locked and subsequently disabled. I made a new account, prioritized setting up my personal details, connected around [redacted] friends, then created a business page. I took ownership of an existing fan business page, which I validated before removing my initial business page (related to a church). A couple of events were set up, and I tried running an ad for the second event, but my Discover Card flagged a payment verification. Once the payment was successfully processed, Facebook locked me out for a verification photo. After complying, I reached out to support but got no response; however, Facebook Ads notified me that the initial ad design was rejected due to featuring a notable Vietnam War image. Following an appeal, the ad was eventually approved for circulation. Presently, my account is disabled, pending ID verification. I am currently stuck waiting for Facebook to resolve this issue.

I am Justice Lee, using an alias. My real name is Dustin Waits. I am frustrated because I cannot prove my identity to access my account. There is sensitive content meant for my eyes only, and I was in the process of deleting it before realizing it was mistakenly uploaded. I deserve the opportunity to verify my identity to regain access. Although I understand the necessity for security measures, the current setup lacks trust. I urgently need assistance to address this matter promptly. I request an immediate review and acceptance of my identity to enable instant access to my account. I have tasks to complete and cannot wait.

Dear Sir/Madam, I am Amitosh Sardar (Smith) and my Facebook number is [redacted]. The issue I am facing is that I am unable to find my account on the SIM card with which I originally opened my Facebook account. I suspect that it might have been hacked. When I search for my name, my ID appears, but I am unable to log in successfully. I have attempted to recover my password, but it does not match my Facebook ID. I have tried various methods such as searching by name and account number, but all have been unsuccessful. I kindly request your assistance in helping me regain access to my account. Mobile: [redacted] (Facebook) Alternate: [redacted]

Hello, I am facing an issue with deactivating an old Facebook account due to forgetting the password and losing access to the registered phone number - both the number and SIM card are lost. To reset the password, a 6-digit number is required, which is sent to the old number I no longer have. To resolve this, I would like to request your assistance in changing the contact number on the account to my email address, so that the 6-digit number can be sent there for password reset and account deactivation. Old Facebook account details: Name: Njabulo N. Shezi Phone Number: [redacted] Please update the contact information to [redacted] or contact me at +[redacted]0. I appreciate your help in this matter.

I am seeking assistance to have a post removed from someone’s Facebook feed as it is defamatory and constitutes harassment towards me. The post contains a meme which I find offensive. This situation is particularly distressing for me as I have a business that relies on Facebook for referrals and marketing. Despite reporting the post to Facebook, I have not received a response. I am frustrated with the lack of communication and the limitations of the report process. I am looking for a resolution that will provide me with reassurance that this issue is being addressed.

Dear Sir, I am also the owner of a Yahoo/Facebook account under the email address [redacted] created between [redacted] and [redacted]. Unfortunately, I have forgotten the password, which used to be [redacted]. The security code is being sent to my old Yahoo email, but I can't access it because I also forgot its password. I don't have an alternate email or mobile number to receive the code. Despite trying the Yahoo help wizard, I have not been successful. If there were an alternative email or phone number available for that account, I could resolve this easily. Your assistance in this matter would be greatly appreciated. Kind regards, K. Gulandam Please respond via my email at [redacted]

I would like to report an impersonated Facebook account that goes by the name rattlersmotorcycleclub. They are posting fake photos and misrepresenting our motorcycle club, as well as redirecting inquiries to their own website www.rattlersmotorcycleclub.co.uk. This website is registered under my name, Christi J., and they do not have permission to use it. We have asked them to stop multiple times with no success. We urgently need this account and page removed from Facebook as it is causing significant disruption to our club's operations. Your prompt assistance in this matter would be greatly appreciated.

I am encountering an issue with running an ad on Facebook. After being informed that my account has been restricted from using the Lead Ads platform due to potential data selling or transferring activities, I am seeking assistance on how to adjust my privacy policy to comply with Facebook's guidelines and proceed with my ad campaigns.

I am experiencing issues with Facebook Marketplace. The "YOU" function is inaccessible and I can only view four ads, hindering my ability to interact with users. This problem has persisted for about a month, worsening over time. Surprisingly, my account functions properly on the computer but malfunctions on my iPhone 5s. When tested on my boyfriend's iPhone 5s, the issue persists, suggesting a Facebook error. To address this, please contact me at [redacted]. Thank you. - Lori