After setting up a facebook account and immediately creating a business page, my accoun...
GetHuman-fmjonath's customer service issue with Facebook from February 2019
Help with my Facebook issue
First: share to improve GetHuman-fmjonath's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-fmjonath's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-fmjonath will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-fmjonath can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-fmjonath may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-fmjonath's own words
After setting up a facebook account and immediately creating a business page, my account was locked and then disabled. So I created a new account and set up my personal info first and connected about *** or so friends before doing anything business related. I then created a business page, claimed and validated an existing fan business page as mine, and then deleted my first business page. (The business page is a church) I then created an event for the business page. I created a second event and did an ad for it. Right after I put in my credit card for the ad, the credit card error came back, saying it was declined. My Discover Card sent me an email asking me to verify the payment. After I did that, and entered my credit card again the facebook ad, the payment went through. After my payment went through, I got the "locked out" error message from facebook, asking me to verify with my face photo. I uploaded it and then waited. I tried emailing *****@***.com, obviously no reply from them. A couple minutes later I received an email from facebook ads department that my ad was disapproved. I expected this might happen because the ad had a famous Veitnam War photo on it. The keynote speaker for our event is the little girl in the picture who is going to give her inspiring story. After I appealed the ad disapproval, within an hour, the ad department sent me an email saying the ad was approved and is being sent out. The issue now is that I have an active ad with a disabled personal account and buesines account! My account has now been disabled, and I am waiting on them to verify my ID. Is there anything I can do other than wait?
GetHuman-fmjonath did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-fmjonath fixed the problem
We are waiting for GetHuman-fmjonath to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.