I changed the password to my account on January *rd **** because I believed someone hac...

GetHuman-saltoft's customer service issue with Facebook from February 2019

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The issue in GetHuman-saltoft's own words
I changed the password to my account on January *rd **** because I believed someone hacked me. I can not remember the password I changed it to and accidentally logged out of it. I do not remember the password to the email I used, I made it a few years ago and I'm not able to recover it. My account has a lot of centimental things on it and I cant loose it. I tried the code from trusted contacts but it still didnt work.
GetHuman-saltoft did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-saltoft
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
Seen by 8 customers so far
Similar issue to 338313 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-saltoft started working on this issue
Feb 17th 10:30pm
GetHuman-saltoft indicated the issue is not fixed yet.
Feb 17th 10:32pm