About a month or two ago my Facebook account was hacked. The hacker sent out an unautho...
GetHuman1177112's customer service issue with Facebook from February 2019
Help with my Facebook issue
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GetHuman1177112's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1177112 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1177112 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman1177112 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1177112's own words
About a month or two ago my Facebook account was hacked. The hacker sent out an unauthorized video clip to my Facebook Messenger contacts. As soon as I was advised of this by the Facebook folks they walked me through changing my password which I’d had for perhaps ten years. On my own I messaged all my effected contacts to advise them not to open the clip. I deleted it from my system unopened. That’s the last I’ve heard of the issue except now, about once a week, Facebook is disabling my account and demanding I set yet another new password. This is getting very tedious and I question the need for it.
GetHuman1177112 did not yet indicate what Facebook should do to make this right.
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