About a month or two ago my Facebook account was hacked. The hacker sent out an unautho...

GetHuman1177112's customer service issue with Facebook from February 2019

1 view
338134 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman1177112's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1177112's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1177112 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1177112 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1177112 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1177112's own words
About a month or two ago my Facebook account was hacked. The hacker sent out an unauthorized video clip to my Facebook Messenger contacts. As soon as I was advised of this by the Facebook folks they walked me through changing my password which I’d had for perhaps ten years. On my own I messaged all my effected contacts to advise them not to open the clip. I deleted it from my system unopened. That’s the last I’ve heard of the issue except now, about once a week, Facebook is disabling my account and demanding I set yet another new password. This is getting very tedious and I question the need for it.
GetHuman1177112 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1177112 fixed the problem
We are waiting for GetHuman1177112 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1177112 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1177112
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 338134 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1177112 started working on this issue
Feb 17th 8:11pm