Me and my gf have a joint Facebook account. We have recently had to change the password...
GetHuman-idfk's customer service issue with Facebook from February 2019
3 views | 338065 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-idfk's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-idfk may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-idfk's own words
Me and my gf have a joint Facebook account. We have recently had to change the password due to we believe our account was hacked. We also changed the password on the email address connected to it as well, can't remember that either.Yesterday we bought new phones and upon attempting to login on those new phones, realized that we forgot the new passwords. We went through the typical steps of recovering the account and the only option we get is to login to that email. After every other attempt was exhausted, we did the send id thing to no avail. Being a joint account, it has both our first names as the profile name and I can only upload one photo using the UI provided. I was denied despite my face being in the id photo and my photos being all over that Facebook account are obviously the same and my first name on my id being correct as well. Also, the photo id was sent using a common ip address that is used by both me and my gf to access our account. We even still have one phone that we own that is able to access the account on the same ip. I'm not understanding what the major issue is being that we can provide loads of proof showing that we are the creators and owners of this account.
GetHuman-idfk did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-idfk fixed the problem
We are waiting for GetHuman-idfk to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.