I bought a new phone. I'm trying to get on facebook with my new phone. Facebook wants m...
GetHuman-bookerat's customer service issue with Facebook from February 2019
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bookerat will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bookerat can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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The issue in GetHuman-bookerat's own words
I bought a new phone. I'm trying to get on facebook with my new phone. Facebook wants me to set up an account on this new phone. On the new phone facebook ask me for my email address and password that they recognize. I haven't had that email address in years. Don't remember my password either. Not at all. Because I never, ever logged out of facebook on my old phone. Now facebook keeps sending a code to my email that I haven't used in years. Don't remember password even to go on Yahoo mail to check code sent to that email. Can't go on facebook because I don't even remember password with them being that I never ever would log out of facebook. Bcuz I never logged out of facebook whenever I would go to facebook on my old phone facebook was always on. I am just trying to go to my facebook page get it started on this new phone. It's crazy.
GetHuman-bookerat did not yet indicate what Facebook should do to make this right.
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