I bought a new phone. I'm trying to get on facebook with my new phone. Facebook wants m...

GetHuman-bookerat's customer service issue with Facebook from February 2019

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1 following
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The issue in GetHuman-bookerat's own words
I bought a new phone. I'm trying to get on facebook with my new phone. Facebook wants me to set up an account on this new phone. On the new phone facebook ask me for my email address and password that they recognize. I haven't had that email address in years. Don't remember my password either. Not at all. Because I never, ever logged out of facebook on my old phone. Now facebook keeps sending a code to my email that I haven't used in years. Don't remember password even to go on Yahoo mail to check code sent to that email. Can't go on facebook because I don't even remember password with them being that I never ever would log out of facebook. Bcuz I never logged out of facebook whenever I would go to facebook on my old phone facebook was always on. I am just trying to go to my facebook page get it started on this new phone. It's crazy.
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Customer service issue
Reported by GetHuman-bookerat
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
Similar issue to 338002 others
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GetHuman-bookerat started working on this issue
Feb 17th 6:14pm