I clicked on a link I thought was from a friend on *th Feb and now someone has access t...

GetHuman2227685's customer service issue with Facebook from February 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2227685 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2227685 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2227685's own words
I clicked on a link I thought was from a friend on *th Feb and now someone has access to my account and are contacting my friends and family pretending to be me. I missed the emails warning of a change to my details and the link has now expired. I have tried setting up a new account with a new email but it has been disabled saying 'they think I am pretending to be someone else'. Can you please advise what can be done to either recover or shut down the account. Thankyou
GetHuman2227685 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2227685
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 337909 others
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Timeline
GetHuman2227685 started working on this issue
Feb 17th 4:59pm