I made a Facebook account for my little nice and use to upload our family pictures on t...

GetHuman-ashibill's customer service issue with Facebook from February 2019

1 view
337901 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-ashibill's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ashibill's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ashibill will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ashibill can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-ashibill may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-ashibill's own words
I made a Facebook account for my little nice and use to upload our family pictures on that account. She was a little child then that’s why I was handling her account. Suddenly I moved back to my home country for few months and when I arrived back they moved permanently to Pakistan. My nice is grown up now and we are missing all those pictures we use to upload. I tried to login but account is locked and Facebook need to upload he ID which we don’t have because she is still under age and don’t have any ID. How can we get the account recovered?
GetHuman-ashibill did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-ashibill fixed the problem
We are waiting for GetHuman-ashibill to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ashibill fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ashibill
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 337901 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-ashibill started working on this issue
Feb 17th 4:58pm