I can't access my facebook account.

GetHuman2222161's customer service issue with Facebook from February 2019

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2222161 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2222161 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2222161's own words
change my password and it sent a code to my phone I put it in and then created a new password and hit continue and then it asked me to enter the *-digit code from my code generator which I have no idea what that is about. ... I have been hacked and my login has been changed with a two-factor authenlication code that I done know nothing about a code generator.
this was especially frustrating because they tried to scam me and I didn't go for it and now they have locked me out from my account that I have had for * years.
Help regain access to my account and secure it for me.
* years and never a problem until now, never changed my password until now.
no because I keep running into the hacker trying to extort money from me via text messager and that is all messed up now also.
I have an issue with Facebook too
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Customer service issue
Reported by GetHuman2222161
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 337718 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2222161 started working on this issue
Feb 17th 2:26pm