My name is Jodie Marie Harrington, my e-mail address is : *****@***.com tied to my orig...

GetHuman2227394's customer service issue with Facebook from February 2019

5 views
 | 
337833 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman2227394's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2227394's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2227394 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2227394 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2227394 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2227394's own words
My name is Jodie Marie Harrington, my e-mail address is : *****@***.com tied to my original Facebook account in question-**I was recently released from Az Dept of Corrections on a * yr sentence and a yr in Maricopa County Jail so a total of * yr period of time. I haven’t had access to my Facebook profile in so long do to my incarceration. Prior to being incarcerated my Facebook account was sorta high jacked by someone named Paulley Sweeney who has made small changes to my account and changed my passwords. So I am now unable to access my page or my email with yahoo or the emergency backup email address through Google to restore my Facebook password. I have exhausted every avenue to attempt to restore my password possible short of driving to the Facebook office myself* so idk what to do. My sister, uncle and grandparents have since passed away and there is very special important photographs stored in my Facebook picture gallery as well as could be messages from before they passed away that are priceless to me. Is there anything else that can be done in order to restore my Facebook password? Please call or email me ASAP @*J*****@***.com*Gmail & Outlook (***) ***-******Btw I have several forms of identification to prove it is in fact my profile ie: Az drivers license, social security card, az doc id, credit card & bofa debt card and several bills In My name. The only document I don’t currently have is my birth certificate due to my Mother.
GetHuman2227394 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2227394 fixed the problem
We are waiting for GetHuman2227394 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2227394 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman2227394
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 337833 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2227394 started working on this issue
Feb 17th 4:04pm