GetHuman2226286's customer service issue with Facebook from February 2019

2 views | 337509 similar | 0 following
Help with my Facebook issue
GetHuman2226286's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2226286 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2226286 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2226286's own words
Hi,**I am having a huge problem and you are my last*resource...**My Facebook has*been hacked.*I work for the Walt*Disney Company and*I have a lot of confidential things on my account so it is a big issue.*I have*done EVERYTHING I could do*but there is no way back into my account. I’ve read all the blogs, had everyone report my account*as hacked but nothing seems to help. I tried to recover my password but it says I’ve been*misusing it and I am blocked from that. That person must have used it wrong on purpose so that I am blocked from recovering my password. I don’t know how long that block is gonna last but*every time I try it says the same. And it has been days now. In the meanwhile, that person is*harassing*my family, friends, colleagues and has full*access to confidential things. I can provide you my passport or whatever you need to reclaim my account*but please help.**Please help me!**Ferry Hilverink

GetHuman2226286 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman2226286
Feb 17th, 2019 - 2 years ago
Seen by 2 customers so far
Similar issue to 337509 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman2226286 started working on this issue
Feb 17th, 2019 9:30am
GetHuman2226286 indicated the issue is not fixed yet.
Feb 17th, 2019 9:32am