My primary email for my Facebook account is no longer in use- *****@***.com. I can sti...

GetHuman-belladug's customer service issue with Facebook from February 2019

337487 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-belladug's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-belladug's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-belladug will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-belladug can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-belladug may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-belladug's own words
My primary email for my Facebook account is no longer in use- *****@***.com. I can still log into my Facebook account but my issue is that the email address is also linked to my Instagram account. I am trying to log on to my Instagram account but because it’s not linked it will not allow me to. It states suspicious account even though I know my password. They keep sending the security code to the unused email. Rather than using my Facebook. **Please advise how to reset this so that I can log onto my Instagram account. It’s currently active and under GDPR my data is out there and I am unable to access it.
GetHuman-belladug did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-belladug fixed the problem
We are waiting for GetHuman-belladug to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-belladug fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-belladug
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 337487 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-belladug started working on this issue
Feb 17th 9:00am