My grandmother under the Facebook name "Noralinda Siwa" has been hacked and if currentl...

GetHuman2226127's customer service issue with Facebook from February 2019

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Help with my Facebook issue
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GetHuman2226127's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2226127 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2226127 can let us know if they help or not.
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Before contacting them, items GetHuman2226127 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2226127's own words
My grandmother under the Facebook name "Noralinda Siwa" has been hacked and if currently asking many of her fb friends to send money to the philippines. They also hacked her email account. The account blocked me because they found out I knew they were hacking. I thought they had deactived the account so I went to log into my grandmas account, but it turns out they changed the password, so I continued to reset the password and they had also hacked into my grandmas email.
GetHuman2226127 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2226127
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 337442 others
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Timeline
GetHuman2226127 started working on this issue
Feb 17th 7:57am