My name is Terry Lester and I have had a Facebook account for over ** years. I recently...

GetHuman-tclester's customer service issue with Facebook from February 2019

3 views
 | 
337293 similar
 | 
0 following
Help with my Facebook issue
GetHuman-tclester's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tclester will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tclester can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-tclester's own words
My name is Terry Lester and I have had a Facebook account for over ** years. I recently changed android phones and am no longer able to log in to Facebook. I do not remember my password and I no longer use the email account originally used to create my account. Therefore, I am not able to reset my password. *I would like to know how to get access to my existing account. I can provide many details about my account to as well as a list of friends and family that can verify that the account belongs to me. *I do not want to start all over by creating a new account. I have many pictures and info saved work my original account. **I would like Facebook to contact me at *****@***.com regarding this issue.
GetHuman-tclester did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-tclester fixed the problem
We are waiting for GetHuman-tclester to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tclester fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-tclester
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 337293 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-tclester started working on this issue
Feb 17th 4:50am
GetHuman-tclester indicated the issue is not fixed yet.
Feb 18th 2:44pm