My name is Terry Lester and I have had a Facebook account for over ** years. I recently...

GetHuman-tclester's customer service issue with Facebook from February 2019

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The issue in GetHuman-tclester's own words
My name is Terry Lester and I have had a Facebook account for over ** years. I recently changed android phones and am no longer able to log in to Facebook. I do not remember my password and I no longer use the email account originally used to create my account. Therefore, I am not able to reset my password. *I would like to know how to get access to my existing account. I can provide many details about my account to as well as a list of friends and family that can verify that the account belongs to me. *I do not want to start all over by creating a new account. I have many pictures and info saved work my original account. **I would like Facebook to contact me at *****@***.com regarding this issue.
GetHuman-tclester did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-tclester
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 337293 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-tclester started working on this issue
Feb 17th 4:50am
GetHuman-tclester indicated the issue is not fixed yet.
Feb 18th 2:44pm