My wife has a * years account but last night, someone reported her account under title...

GetHuman2225485's customer service issue with Facebook from February 2019

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Help with my Facebook issue
GetHuman2225485's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2225485 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2225485 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2225485's own words
My wife has a * years account but last night, someone reported her account under title "pretending to be someone". Her account is disabled immediately without checking clearly. She tried to contact FB customer service but no one replies properly. Looks like only AI messages. She has passport and ID to prove her identity. Also her parents, relatives and friends on Facebook can prove it is her real account.
GetHuman2225485 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2225485
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
Fixed
Seen by 1 customer so far
Similar issue to 337220 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2225485 started working on this issue
Feb 17th 3:25am
GetHuman2225485 indicated the issue is not fixed yet.
Feb 17th 3:27am