My Facebook page was hacked. When I tried to reset the password, it wouldn’t send me a...

GetHuman2225341's customer service issue with Facebook from February 2019

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2225341 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2225341 can let us know if they help or not.
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Before contacting them, items GetHuman2225341 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2225341's own words
My Facebook page was hacked. When I tried to reset the password, it wouldn’t send me a code through my text message. So I deleted my Facebook app and reinstalled. I then set up a new account. As I was trying to add my friends, it told me my time was up so it kicked me off. When I tried to go back in on my new profile.... it took me to my old one and went right back to my original problem of not sending me the code to my text message. I then tried to set up another account using a different email and it told me there was questionable activity so it was shutting me down..... to bad you couldn’t do that to the person that hacked my account to begin with. Please help me... I have a business Facebook page that I cannot access now and it will cost me valuable clients.
GetHuman2225341 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2225341
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 337178 others
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Timeline
GetHuman2225341 started working on this issue
Feb 17th 2:38am