I was sent a notification that someone in New Orleans signed into my account. I've cha...
GetHuman-devcolon's customer service issue with Facebook from February 2019
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-devcolon will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-devcolon can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman-devcolon may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-devcolon's own words
I was sent a notification that someone in New Orleans signed into my account. I've changed my password, but I've automatically been signed out of my account. The number I use to have is connected to my account, but i no longer have that number to receive the code to sign in. I've alrwady sent a copy of my drivers license to show proof that it's me. Nothing has been replied. I am very concerned of my private account with Facebook because of personal and private information of myself, my family, and my friends.
GetHuman-devcolon did not yet indicate what Facebook should do to make this right.
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