Facebook Customer Service Issues

Archive 411

The following are issues that customers reported to GetHuman about Facebook customer service, archive #411. It includes a selection of 20 issue(s) reported February 16, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am experiencing difficulties accessing my Facebook account under the name Mahmoud Adreano. I have tried various methods to resolve the issue without success. The email associated with the account is [redacted] and my date of birth is 10/09/[redacted]. My full name is Mahmoud Abdelkader Aly Abdelmegid. I changed my password on Thursday, 7/01/[redacted], and since then, I have been unable to log in. Unfortunately, I no longer have access to my Hotmail email and cannot recall the password. Due to this, I am reaching out using a friend's account. I have heard that sending photos of me holding my ID could help in resolving this issue. I appreciate any assistance you can provide in fixing this problem. Kindly respond via email as I am unable to click on links. Thank you for your attention to this matter. Best regards, Mahmoud You can contact me at [redacted]
Reported by GetHuman-tomcorus on السبت ١٦ فبراير ٢٠١٩ ١٤:٥٠
My account was mistakenly suspended until March 16, [redacted]. Although Facebook security overturned the decision yesterday, the block on using features is still in place. I kindly request the removal of the blocks and the lifting of the suspension on my account. The account belongs to Earl John Kelley from Miami, FL, with a security profile picture. The information provided is from the support inbox where it was mentioned that the comment went against Community Standards on harassment and bullying. I have been informed that the comment is back on Facebook after being reviewed and found to comply with the Community Standards. Thank you for your understanding.
Reported by GetHuman2221653 on السبت ١٦ فبراير ٢٠١٩ ١٤:٥٩
My father, aged 65, was attempting to use Facebook solely for the marketplace feature, disregarding all other functionalities. It seems that due to his inactivity in adding friends or engaging socially on the platform, Facebook might have mistakenly flagged his account as a bot, restricting his access to the marketplace. His account's linked phone number is [redacted]. To reiterate, this message is on behalf of his eldest son. He is solely interested in utilizing the marketplace on Facebook and does not desire access to any other features.
Reported by GetHuman2221914 on السبت ١٦ فبراير ٢٠١٩ ١٥:٤٥
I've been trying to report a person named Michael Blake on Facebook for posing as a federal agent and misleading others about grants. He has taken over my stepdaughter's account and mine, sending out suspicious grant requests. Despite trying to contact Facebook for help, I haven't received any assistance. He has also blocked communication between me and several of my friends. The situation is causing confusion among my friends, who now think I'm involved in a scam. This imposter is sending out false information acting as different people, causing a lot of trouble. I have a Facebook page with a picture of me and my husband, but he is using it to send out these misleading messages. I'm concerned because my stepdaughter is facing the same issue when trying to recover her account. It's frustrating that this person is causing so much trouble and Facebook seems unable to stop it.
Reported by GetHuman1788961 on السبت ١٦ فبراير ٢٠١٩ ١٦:٢٦
Hello Facebook Help Center, My name is Deepak Agarwal. My Facebook account has been disabled, and I am unsure of the reasons. I have not violated any Facebook policies. I have submitted various forms of identification, such as my Aadhar card, voting card, and Income Tax card. The name on my IDs is Deepak Garg, while my Facebook account is under the name Deepak Agarwal. Additionally, my birthdate on Facebook is listed as February 25, [redacted], but the correct birthdate is February 25, [redacted]. Maintaining this account is crucial to me as it holds 9 years of memories and connections with family and friends. I apologize if I have unknowingly breached any policies and assure you of my adherence to the rules in the future. Kindly review my account and reinstate its eligibility. You can reach me at [redacted]. Thank you.
Reported by GetHuman2222113 on السبت ١٦ فبراير ٢٠١٩ ١٦:٣٠
Hello, I am writing to address an incident with a customer named Rachel that occurred recently. I had sold a dining table set to her through Marketplace, and unfortunately, there was a scratch on the table's surface. Despite offering solutions like a replacement or a discount, Rachel decided to involve the police, leading to the return of the set and a negative review on my business page @oneinteriors. While I expected her feedback, I was surprised by additional negative reviews from people unrelated to our transaction. I'm seeking clarification from Facebook on whether individuals who haven't engaged in business with me should be able to leave reviews, positive or negative. Thank you for your attention to this matter. Best regards, Zahear Aslam
Reported by GetHuman-aandsin on السبت ١٦ فبراير ٢٠١٩ ١٦:٥٠
Yesterday, I received a message from Sondra Woosley bringing up past events and making assumptions about my friendships from high school on Facebook. Despite not being friends in high school with some individuals, I added them to stay informed about high school reunion updates. Sondra mentioned a private event that only a few knew and wasn't posted publicly, convincing me it was a genuine message. Although she requested to connect on Facebook, I don't have time for unnecessary drama. Today, my account got blocked suddenly for reasons like sharing content (latest was about the Cher concert), alleged bullying, or messaging someone not on my friend list. The most distressing part is losing access to messaging my sister in Germany through Messenger and losing my Instagram account. I'm frustrated as I haven't violated any rules. I just hope to regain access to Instagram and Messenger to stay in touch with my sister.
Reported by GetHuman2222399 on السبت ١٦ فبراير ٢٠١٩ ١٧:٠٠
Good morning, I am seeking assistance as I am unable to access my account. I have two Facebook accounts with the same email. One account, with the name GARY REYES, got hacked, and the name of the user was changed. The other account, GARY FRANCISCO REYES, is my real account that I use. I removed my phone number and changed my password on February 15. After changing my password, I could still log in this morning, but when I logged out and tried to access it again, I couldn't. I also use this account for Messenger. Today, I am unable to open it. I hope you can help me recover my account because I am not receiving the recovery code in my Yahoo email. Thank you for your assistance.
Reported by GetHuman-sikaran on السبت ١٦ فبراير ٢٠١٩ ١٧:١١
Hello, I am reaching out for assistance regarding access to my Facebook account. On 05/02, I logged out of Facebook on my mobile device and have not been able to regain access since. My password at the time was [redacted]5. On 07/02, I successfully accessed Facebook on my laptop where I changed my password to gjmb7759lo77. I also selected three trusted friends to receive codes in case of future login issues. Despite these measures, I am currently unable to access my account. The challenge is that I no longer have access to the email and phone number associated with my profile, which were set up in [redacted]. I have attempted to register a new email ([redacted]) without success. I kindly request your help in restoring access to my beloved Facebook account. Please let me know if any additional documentation is required. Thank you for your assistance. I am available for any further steps needed. Sincerely, Gesthimani Baltzidou
Reported by GetHuman-jbaltzid on السبت ١٦ فبراير ٢٠١٩ ١٧:٥٦
The excessive and irrelevant notifications from Facebook have pushed me away from using the platform altogether. I want to be able to check in occasionally without missing important events or upsetting anyone. These notifications about friends’ activities that I'm not interested in are overwhelming. Despite adjusting settings by disabling notifications from certain friends and categories, the issue persists. I have confirmed that my devices are updated with the latest versions of iOS and the Facebook app. I use a MacBook Pro 13", an iPhone 6s, and an iPad Air 2. It’s frustrating to still be bombarded with these unwanted alerts, and it's diminishing my Facebook experience.
Reported by GetHuman2222883 on السبت ١٦ فبراير ٢٠١٩ ١٨:١٦
Hello, I am Debbie Vaimauga, also known as Debz Stalling on Facebook. I am reaching out to report that my account has been hacked, making it impossible for me to log in. I made the mistake of falling for a company's work-from-home advertisement, which led to them using my page to promote their hiring needs. I underestimated the consequences of this when my account started receiving numerous and unwanted responses. When I tried to log back in, I was locked out. Since this account is essential for connecting with my family and friends, I prefer to recover it rather than creating a new one. I am seeking assistance to regain access to my account, and I plan to change my password for security. Your help in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman2222945 on السبت ١٦ فبراير ٢٠١٩ ١٨:٢٤
Every time I try to log into my account, I am asked to input my old phone number linked to Facebook which I no longer have. Despite attempting the "email recovery" option, the system only lets me reset my password and demands that I log in from a device that I have previously used for Facebook. I've tried this, but it hasn't helped. The recovery process seems to be stuck in a loop. How can I update my phone number without logging in? Alternatively, is there a way to receive a login link without changing my password or needing my old phone number? I urgently need to access important messages from my distant relatives. Thank you for your help.
Reported by GetHuman-cartervm on السبت ١٦ فبراير ٢٠١٩ ١٨:٤٢
Subject: Appeal to Reactivate Facebook Account Dear Facebook Support, I am writing to address the recent disabling of my account due to inappropriate posts. I want to sincerely apologize if my content was offensive; I did not intend for it to be perceived that way. My Facebook account is integral to my life, and I have learned from this experience. I am committed to strictly adhering to all community guidelines, and I am willing to remove any posts that may violate Facebook policies. I understand the impact of my actions and assure you that I will never repeat this mistake. I kindly request that you reconsider and reactivate my account. It holds precious memories, including videos of my son as a baby that I cherish deeply. I am truly remorseful for any past indiscretions and am seeking your understanding and forgiveness. Thank you for your time and consideration. Warm regards, C. M. Michaud
Reported by GetHuman2223086 on السبت ١٦ فبراير ٢٠١٩ ١٨:٤٢
I recently received this text message claiming I won a prize from Facebook's Loyalty Reward Promotion, with a total sum of US$[redacted],[redacted]. The message asks me to contact an agent named Ina Sifuentes to claim the prize. I am unsure if this is legitimate.
Reported by GetHuman-cuautome on السبت ١٦ فبراير ٢٠١٩ ١٨:٥٥
I am seeking assistance in regaining access to my Facebook account. I fell for a work-from-home opportunity that unknowingly impacted my account's security. I prefer not to create a new account due to sentimental family photos and connections. My name is Debbie Vaimauga, displayed as Debz Stalling. The phone number tied to the account may be my husband's old number at [redacted] or [redacted]. You can reach me at [redacted], and my email is [redacted] Your help in recovering my account is greatly appreciated.
Reported by GetHuman2222945 on السبت ١٦ فبراير ٢٠١٩ ١٩:٠١
I need assistance with recovering my Facebook account. It was hacked in December, and since then, I have been unable to regain access. Despite using Chrome on my phone previously, it now states that my browser is unknown. I have not received any verification codes despite numerous attempts. The recommended code generator app did not work either. I reached out to the Facebook Help Center but received no response. At this point, I simply want my account permanently deleted without retrieval of any data. I would appreciate it if you could assist me with this matter.
Reported by GetHuman-dinosuar on السبت ١٦ فبراير ٢٠١٩ ١٩:٢٢
My account was hacked, and someone attempted to sell a tractor using my profile. They posted on my private and professional pages multiple times before deactivating my account. However, they managed to reactivate it and posted a picture of a dog this time. I have deactivated the account again and informed the page owner to block the fraudulent account. I'm concerned about the repeated hacking and reactivation of my account, especially since it contains childhood pictures. I kindly request that the old account (Nikki Rybolt) be permanently banned from Facebook to prevent any further incidents.
Reported by GetHuman2223958 on السبت ١٦ فبراير ٢٠١٩ ٢١:٠٦
Ten years ago, I stopped using an account under the name Jesse Lee OConnor. Recently, I created a new account using my name in Chinese, 李·杰西, to remain unidentified while communicating with a specific person. However, today I was unexpectedly logged out, only to discover that I was back in my old account that I intended to delete. Facebook requested my phone number for verification, which is now linked to the old account I want to remove. Despite my efforts, I can't locate my friend, causing confusion. After reaching out this morning, I haven't received a response yet. I am now unable to access the account I prefer. Any assistance would be greatly appreciated as I await a resolution to this issue.
Reported by GetHuman2224260 on السبت ١٦ فبراير ٢٠١٩ ٢٢:٠١
Hello, I am currently considering discontinuing my Facebook page due to the lack of response I have received regarding my account issues. Facebook is a key platform for me to stay in touch with family and friends, and if I am unable to utilize it, I am prepared to move on without it. I have reviewed your policies, but I am unable to follow the option to have my data deleted in 30 days as I am unable to log in to my account. It is frustrating to have my information inaccessible while it remains out there. I would appreciate some clarity on when I can expect to regain access to my account. Thank you for your attention to this matter.
Reported by GetHuman2224321 on السبت ١٦ فبراير ٢٠١٩ ٢٢:١٢
I recently received an email from someone claiming to be Instagram regarding copyright infringement. They requested my username and password to resolve the issue. After providing this information, I received texts with screenshots of my account and personal data, along with demands for money to regain access. It appears the hacker has deleted my account, which is crucial for my business. Despite attempting to report the hacking through the login form multiple times, I have been unsuccessful. The hacker has even removed my contact details from the account. I am willing to provide any necessary information to recover my account, @cute.slothss. I acknowledge that the root of the problem lies with Instagram, but I have exhausted all my options and seek assistance. Thank you. Hamad
Reported by GetHuman-akhlaqha on السبت ١٦ فبراير ٢٠١٩ ٢٢:٥٥

Help me with my Facebook issue

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