Hello, ten years ago I stopped using my account with my full name Jesse Lee OConnor and...
GetHuman2224260's customer service issue with Facebook from February 2019
Help with my Facebook issue
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GetHuman2224260's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2224260 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2224260 can let us know if they help or not.
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Before contacting them, items GetHuman2224260 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2224260's own words
Hello, ten years ago I stopped using my account with my full name Jesse Lee OConnor and forgot all about it, then, later, I opened a new account with my name in Chinese **** because I did not want to be discovered but only to talk to one person. This worked until this morning when I found I was logged out. I logged in using email and found myself in old account which I should have deleted. To confirm who I am, fb asked for my phone number which is now linked to old account I wish to make go away. I cannot find my friend despite searching and she is now wondering where I went. I logged out of old account but cannot find a way to open the one I want. Can you help me please? I reopened it so that my complaint could be answered this morning but no word yet.
GetHuman2224260 did not yet indicate what Facebook should do to make this right.
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