My account was hacked by someone who most likely was trying to falsely sell a tractor l...

GetHuman2223958's customer service issue with Facebook from February 2019

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Help with my Facebook issue
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GetHuman2223958's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2223958 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2223958 can let us know if they help or not.
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Before contacting them, items GetHuman2223958 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2223958's own words
My account was hacked by someone who most likely was trying to falsely sell a tractor last week. They posted a picture with a price on my private*professional pages that I am a part of as well as posting it on my wall. I deactivated my account after they hacked my account three separate times. Each time I changed my password, they got around it. After deactivating the account, they reactivated it this week and posted a picture of a dog on the same professional pages trying to sell it. I have since deactivated the account and contacted the person in charge of the account asking them to block that account from their page as I now have a new facebook. I have had facebook for years now and have many pictures of me as a young child from my mother and my father posting them when I was young. This is getting obnoxious and I am not sure how they have managed to hack my account so many times and reactivate the account. Please permanently ban the old account (Nikki Rybolt) from facebook and do not let this account reactivate anymore.
GetHuman2223958 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2223958
Feb 16th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 336892 others
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Timeline
GetHuman2223958 started working on this issue
Feb 16th 9:06pm